Administrative Assistant Customer Service

Kendra R. Smith

***** * ****** ** **** A

Aurora, Co 80017

941-***-****

**********@*****.***

ADMINISTRATIVE ASSISTANT/ OFFICE MANAGER

Industry experience includes: Coordinating insurance benefits,

scheduling patients, troubleshooting patient questions/problems

effectively, excellent communication skills, completes tasks/reports in

a timely manner

PROFESSIONAL EXPERIENCE

AMERICAN HOMEPATIENT (2012 - current)

Administrative Assistant

Receive and implement customer orders in a professional and courteous

manner. Obtain necessary information to determine appropriate reimbursement

for services rendered.

. Handle customer inquiries for request of respiratory equipment order

and difficulties.

. Compile and analyze reports for the company.

. Track and follow Medicare guidelines for durable medical equipment

company.

. Maintain inventory

. Obtain complicate data reports from patients and submit to

insurance/physician office

. Communicate with physician offices and account executives on patient

files

SAFEWAY Inc. (2008 - 2012)

Head Clerk

Assisted patrons at the customer service desk within a grocery store.

Initiates returns, resolves customer issues or escalates complaints to

management as appropriate.

. Manage money transfer transactions for customers

. Process checks

. Maintain Inventory

. Work production and stock store product

EDUCATION

High School Diploma

Colorado Technical University, A.A. Associate of Science in Health

Administration Services- GPA: 3.23

ACCOMPLISHMENTS

Increase Medicare CPAP Compliance to 27%

Increased Administrative Efficiency

HIPAA Certificate

Professional Learning Exsperience

KEY TRAINING COURSES

Healthcare Delivery Systems, Concepts in Healthcare Organizations,

Fundamentals of Reimbursement in Healthcare, Technological Applications

in Healthcare Organizations, Healthcare Legal Concepts Project

Management, Professional Communications, Management Fundamentals

SOFTWARE PROFICIENCY

Microsoft Office (Advanced), Microsoft Outlook (Advanced), Microsoft Word

(Advanced), Microsoft Excel (Advanced), Microsoft PowerPoint (Advanced),

Microsoft Project (Beginner) Order Entry Processing(Advanced), Respiratory

card download software(Advanced) Electronic Health Record Software Systems

(Advanced) Claims Processing and Reimbursement Software(Advanced) Money

Transfer Systems(Advanced) Setting Respiratory Equipment(Advanced)

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