Administrative Assistant Customer Service

Earlene Simmons

*** **. ****’s Avenue; Apt. *B Brooklyn, New York 11213 917-***-****

************@*****.***

SUMMARY OF SKILLS AND QUALIFICATIONS

Microsoft XP; MS Word 2007; PowerPoint; Lotus Notes

Keyboarding, Data Entry, Telephone Etiquette, Filing, and Copy/Fax Machines

Excellent communication and organizational skills

Outstanding interpersonal and customer service skills

Adapts easily to new concepts and responsibilities

PROFESSIONAL EXPERIENCE

Simmons Crafts

12/10 Present

Founder

Manufacturer of hand crafted items

Selling items through direct selling, and online

Williams Lea/Societe Generale New York, NY

8/09 9/10

Presentations Specialist

Created and edited PowerPoint presentations for bankers and analysts

Formatted MS Word documents according to brand standards

OCR and image scanning

Williams Lea/Deutsche Bank New York, NY

7/07 03/09

Administrative Assistant

Assisted workflow coordinator in daily tasks of running busy DTP center

Workflow trafficking including packaging files sent electronically to outsourced

partners

Conducted internet searches for research purposes

Word processing

Custom Staffing/Deutsche Bank – New York, NY

12/06 7/07

Administrative Assistant

Updated and maintained daily workflow log for busy Word Processing Center

Receptionist for incoming phone lines of the center

Conducted internet searches for research purposes

Maintained electronic filing system

Pro Unlimited/Deutsche Bank New York, NY

5/06 12/06

Administrative Assistant

Updated and maintained daily workflow log for busy Word Processing Center

Trafficked jobs through EDOCS system

Maintained and tracked records of company wide feedback surveys

EDUCATION

9/12 – 11/12 Carroll Gardens Computer Training Program

Boys and Girls High School

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