Customer Service Manager

Todd Shepherd

*** *.*. ***** ** Apt *

Lee's Summit, MO 64086

Cell 317-***-****

*******@***.***

OBJECTIVE

To obtain a position with a highly respected company that utilizes my

skills and abilities to maintain the profitability of the company.

SKILLS

. Office and customer service experience

. Computer literate in Excel, Visual Basic, Access, Word, Power Point,

Internet, Suntouch (customer manage and sales application), ToolHound

(Tool Inventory Software)

. Leadership skills

. Organized and prompt with good documentation and follow up skills

. Very good at Multi-Tasking

EDUCATION

Eastern Illinois University, Charleston, IL

Bachelor of Science in Business (Accredited)

Major: Management and Finance, December 2003

1 COURSEWORK

Financial Markets and Institutions, Investments (Analysis and

Management), Working Capital, Human Resource Management, Small Business and

Entrepreneurship, Long-Term Finance, Organizational Behavior, Strategic

Quality Management, Labor Relations Employment Law, Commercial Law, Law of

Business Organizations Financial Accounting Theory, Compensation

Management, Portfolio Management, Strategic Management and Policy, Real

Estate Fundamentals and analysis, Risk and Insurance, Management

Communications

WORK EXPERIENCE

Midwest Underground Technology Inc., Lee's Summit, MO

Equipment & Materials Manager April 2010 - Present

. Purchase Inventory for warehouse, yard and work trailers

. Stage materials for new jobs

. Shipping & Receiving

. Building Maintenance

. Maintain & Purchase tool inventory

. Maintain vehicles & trailers

. Warehouse & Yard organization

. 24 Hour on call for emergencies

. Enforce D.O.T. Regulations

Midwest Underground Technology Inc., Champaign, IL

Equipment Manager January 2010 - March 2010

. Establish Company wide tool inventory

. Establish Company wide vehicle inventory

. Maintain & Purchase new Tools

. Maintain vehicles & trailers

Midwest Underground Technology Inc., Champaign, IL

Technician June 2009 - December 2009

. Skid Steer Operation

. Mini Excavator Operation

. Concrete Work

. Construct Towers

. Electrical Work

Aldi Foods, Indianapolis, IN

Store Manager Trainee/Assistant Manager April 2008 - June 2009

. Scheduling

. Ordering

. Shipping & Receiving

. Stocking

. Cashier

. Handle Deposits

. Merchandising

. Customer Service & Issues

. Opening & Closing Store

Tagz Custom Printing, Indianapolis, IN

Owner/Operator January 2005 - Present

. Office Duties

. Sales

. Production

. Marketing

A Senior Moment, Indianapolis, IN

Mover January 2007 - January 2009

. Move Furniture & Boxes

. Supervise Crew

. Drive Box Truck

FedEx Express, Indianapolis, IN

Package Handler February 2007 - August 2007

. Sort Packages

. Load Planes

Main Street Bank & Trust, Champaign, IL

Loan Operations Clerk, September 2006 - December 2006

. Process Payments

. Wires/Participation

. Dealer Floor Plan

. Escrows

Riviera Tan, Rantoul, IL

Office Manager, February 2006 - September 2006

. Inventory

. Guest Service

. Scheduling/Payroll

. Address customer issues

Menards Inc., Champaign, IL

Manager Trainee, July 2005-January 2006

. Daily Reports

. Merchandising

. Guest Service

High Tech Institute, Las Vegas, NV

Financial Aid Advisor, January 2005 - July 2005

. Day to Day office duties

. Package new students for best financial aid package

. Handle any problems that should arise with student's aid

Houston Stafford Electric, Las Vegas, NV

Cable Technician, September 2004 - December 2004

. Installation of TV cable underground

American Family Insurance, Las Vegas, NV

Agency Specialist, March 2004 - September 2004

. Place customers with appropriate coverage

. Organization of office operations

. Marketing responsibilities

1

2 Menards Inc., Champaign, IL

Customer Service (warehouse), 1998-2004

. Help customers with merchandise selection, and maintain a clean and

safe environment.

. Responsible for shipping and receiving of goods.

. Occasionally serve as acting manager, with responsibility for

supervising employees, scheduling breaks and lunches, and solving

customer issues.

3

4

5 Riviera Tan, Rantoul, IL

Assistant Manager and Sales, 1995-1999

. Promote sales to customers along with tracking inventory.

. Address customer problems

. Developed knowledge of daily operations planning, capital replacement,

and other entrepreneurial issues.

ACTIVITIES AND HONORS

. OSHA Certified

. CPR Certified

. Class E License ( Chauffer License )

. Forklift License

. Certified Rigger

. President Society for the Advancement of Management (S.A.M.)

. Vice President (S.A.M.)

. Dean's Student Advisory Board

. Student Business Advisory Board

Contact this candidate