Customer Service Representative

Kimmy Givins

** ******* ****** *** **.

East Orange, N.J. 07017

Ph. 973-***-****

*******@****.***

Experiences

Kean University, Union NJ

Central Processing Department, 12/11- currently

Assist with the processing of student application through College Board and process payment through

accounts billing. Inbound/outbound calls, heavy phones volume and filing of student personal

information.

Dial America

Inbound Customer Service Representative, 01/13- currently

Communicate effectively with customer, while upselling the benefits of the company. Inbound call center,

collected payments and restarting services in the allotted company time and meeting company average on

a weekly basis.

Dish Network, Pine brook, NJ

Inbound Customer Service/Dispatch Representative, 3/08-4/10

Communicate effectively using business terms and concept with the potential clients assist customer with

troubleshooting techniques and providing an excellent customer service experience.

Westside Park Summer Camp, Newark, NJ

Volunteer Camp Counselor, 6/07-8/07

Assist and coordinated camp activity for several teenage social functions, while counseling and tutoring

middle and high school students.

New Direction Behavioral Health Center, Newark, NJ

Mental Health Facilitator-Intern, 10/06-05/07

Worked in conjunction with adolescences and adults with mental disabilities, alcohol and drug addiction.

Providing weekly group session, assist with treatment plans, and intake process.

Panera Bread, West Caldwell, NJ

Customer service/cashier, 05/06-9/07

Sell ideas and products effectively, providing support and training to others associates by learning every

aspect of the store such as, greeting customers, Café, Bakery, and preparing of customer orders in allotted

time.

Snowbird Inc., Jersey City, NJ

Inbound Customer Service Representative, 06/05-09/05

Responsible for scheduling qualified appointments for the sales consultants, use the knowledge of the

business to solve business solutions and sell ideas and products effectively.

Education

Kean University, Union, NJ

B.A. in Criminal Justice/Political Science: Law Concentration, August 2013

Essex County College, Newark, NJ

A.A.S. Human and Social Services, June 2007

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