Customer Service High School

Kianna Henderson

**** ******* **, ********, ******** 23236 E-mail: ******.***********@*****.*** Phone: 804-***-****

Experience

October 2011 - 2013

Bed Bath and Beyond

Cashier/Customer Service

• Answer calls within 1 to 2 rings

• Hear and resolve complaints from customers and public

• Greet customers entering establishments

• Process merchandise returns and exchanges

• My name was put in to the corporate office for helping a customer in need

3step Collections May 2013-Present

Customer service/ Collection agency

• Competitive attitude and a passion for customer satisfaction desired

• Take inbound and outbound calls

• Make payment arrangements with customers

• Provide customers with details on monthly cable services as well as previous and current account activity

• Contact in excess of 200 local customers via telephone to collect delinquent payments for monthly cable services . handled bad and return check and transactions.

Education

September 2008 - June 2011

Monacan High School Richmond, Virginia

• Perfect Attendance

• Club Imani

• Core Values

• Help with Fashion Show

February 2013 - Present

Penn Foster College Richmond, Virginia

Business Management

Skills

• Customer Service Certificate (NRF Foundation)

• Proficient in Microsoft Word, PowerPoint

• Fast typist (WPM:65)

Volunteering

o Choreographer

o Reams Road Association- Cheerleader coach for 3 years

o Be their mentor

Contact this candidate