Customer Service Human Resources

John Miller

*** ** ***** ****** • Oklahoma City,Oklahoma,73114

405-***-**** • ****.*********@*****.***

SUMMARY OF QUALIFICATIONS

I am a driven experienced and goal-oriented service professional with a track record of consistently

meeting and exceeding established goals and objectives related to management, training, education,

and client relations through dedication and financial analysis. I have overcome unrealistic obstacles to

achieve significant results related to promoting organizational growth and staff development,

reducing expenses, and increasing revenue while furthering my education. My core strengths include

Microsoft Office Suite, business development, team building and leadership, P & L/financial

reporting, human resources management, and client/vender relations.

PROFESSIONAL WORK OF EXPERIENCE

Hollywood Entertainment Inc, Edmond, Oklahoma, April 2006-February 2010

Store Director

My primary job functions throughout the district included managing assets through financial

statements, preparing reimbursement vouchers, processing and adjusting payroll, processing credit

transactions, human resources management, setting and meeting goals and objectives, partnering with

local businesses, venders, and the community, coordinating store transactions, managing and

maintaining daily operation parameters, auditing locations and records, forecasting and managing

budgets, creating, maintaining, and reconciling financial statements and preparing and making bank

deposits.

The County Line, Oklahoma City, Oklahoma, January 2008-July 2008

Host and Waiter

My primary job functions included greeted and thanked guests, servicing requests, ensuring

exceptional guest experiences, and trained new employees.

Dolgen Corp, Oklahoma City, Oklahoma, March 2005-April 2006

Store Manager

My primary job fuctions consisted of managing profitability, human resources management,

managing goals per company objectives, coordinating with venders, managing and maintaining daily

operations, training incoming anagers, entering, maintaining, and reconciling financial statements,

and prepared and making bank deposits/change orders.

1-800 flowers.com, Ardmore, Oklahoma, January 2005-March 2005

Customer Service Representative

The majority of my functions within the service center included ensuring service requirements were

achieved, assisting representatives, resolving concerns, and placing orders.

YSND LLC, Oklahoma City, Oklahoma, June 2004-December 2004

Area Assistant Manager

While operating as assistant manager between two locations my primary daily priorities were

monitoring, placing, and processing product orders, preparing and making bank deposits, overseeing

daily operations, managing customer service and registers, and hiring and training employees.

Sears and Roebuck, Edmond, Oklahoma, April 2004-May 2004

Consultive Sales Associate

My duries within the hardlines area of healthand fitness department primarily included assisting

customers, opened accounts, and coordinating with partners.

Express, Edmond, Oklahoma, April 2004-May 2004

Sales Associate

Many of my duties within the Quail Springs men's core location included assisting customers,

opening credit accounts, and coordinated with customers, partners, and management.

Stage Stores Inc, Cushing, Oklahoma, October 2001-May 2004

Sales Associate

During my initial employment asa holiday temporary employee at the Ardmore location I was offered

a permanent position and eventually transferred to the Cushing store to attend college in Stillwater.

My duties increased steadily as I gaine experience to include the primary roles of overseeing

customer service and assisted customers, managing credit accounts, ensuring upkeep of store

environment, setting and supervising promotions, ensured department staff completed tasks

appropriately, assisting in store meetings, and the setting and supervision of visual elements.

EDUCATION

University of Phoenix Oklahoma City, Oklahoma

August 2013

Accounting Bachelor’s of Science

University of Phoenix Phoenix, Arizona

July 2011

Business Associates of Arts

Lone Grove High School Lone Grove, Oklahoma

May 2003

High school diploma

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