Customer Service Manager

Alicia Turner

Des Plaines, IL

Cell Phone • 312-***-****

Home • 847-***-****

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www.linkedin.com/in/alicialturner

Profile: Results focused, client-oriented professional with extensive experience and proven ability in a high-

volume, deadline driven environment. Self-motivated and self-directed, improved the productivity, efficiency

and organizational flow of a professional theater costume shop and costume rentals department by

restructuring its documentation and inventory. A multi-tasker with excellent communication skills. Excellent

in meeting the needs of directors, designers, actors, theater staff and theater patrons.

Objective: Seeking to benefit an organization that can use an articulate experienced professional with

exceptional planning, and organizational skills that offer a versatile background related to office

administration, customer service, public relations, and project management.

Summary of Experience Competencies

Budget & Financial Administration Achieves With Limited Resources

Administrative Support Event & Meeting Planning

Overall Business Acumen Public Relations

Results Oriented Customer Relationship

Bias In Productivity Staff Management & Training

Professional Experience

Northbrook Park District, Northbrook, IL. Costume Department Manager, 2012 – Present

• Managed operations of the costume shop as well as related facilities and equipment.

• Designed and constructed costumes for all theatrical productions.

• Insured costumes are successfully completed on time and within budget.

• Provided advanced technical experience & support to fellow production staff as well as park district

staff.

Chicago Shakespeare Theater, Chicago, IL. Costume Rentals Manager 1999 – 2012

• Managed all costume rentals for the Costume Department.

• Initiated a sizing system as well as created a barcode computer system for all costume inventory that

streamlined costume department efficiency.

• Succeeded in establishing a viable revenue stream for the Chicago Shakespeare Theater that did not

previously exist through the management of costume rentals.

• Maintained bookkeeping & invoicing of all costume rental clients.

Alicia Turner 312-***-**** ****************@*****.*** Pg. 2

Chicago Shakespeare Theater, Chicago, IL. Costume Department Administrator 1998 – 2012

• Ensured costume shop equipment ran smoothly and properly, managed the inventories, ordered

equipment and supplies. Created a more efficient monitoring process that enabled the quick

identification of items and materials that needed to be restocked.

• Composed and utilized databases for materials, actor measurements, mail order, & supply sources

for future reference.

• Supervised Wardrobe staff in the maintenance, cleaning, and repair of costumes as well the efficient

coordination of costume changes during the duration of theatrical performances.

• Maintained the bookkeeping of costume department supply budget.

• Established as well as maintained appropriate networks & professional contacts throughout the

professional theater community.

• Assisted in the coordination of stage management, actors, costume designers, & costume shop staff

in the creation of costumes for Chicago Shakespeare Theater as well as served as liaison for visiting

theater companies from all over the world.

College of Du Page, Glen Ellyn, IL, Costume Designer 1997-1998

• Advanced my sewing and tailoring abilities in the fabrication of all costumes for theatrical

productions.

• Assisted in the maintenance of costume stock and college’s costume shop.

Columbia College, Chicago, IL, Costume Designer 1994 –1997

• Enhanced my training as a costume design student by taking a work-study position in the costume

shop within the theater department.

• Assisted in the fabrication of costumes for college theatrical productions.

• Was promoted to position of Senior Work-Aid in which I served as manager of the college’s costume

stock and rentals.

Awards

• Hurckes Award for Artisans & Technicians, Chicago Shakespeare Theater

• Michael Merritt Theatrical Design Scholarship, Columbia College

Education

Bachelor of Arts, Columbia College, Chicago, IL

Technology / IT Competencies

Microsoft Word Microsoft Excel PowerPoint

Microsoft Outlook Basic Photoshop Social Media

Digital Camera Scanner/Photocopier 10 Key Data Entry

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