Customer Service Sales
Resume:
Kristin N. Sterling
** ******* ** / ******* / ** / 12158 / Phone 518-***-****
OBJECTIVE
To obtain a challenging position in a reputable organization that will allow me to grow professionally and
establish a solid career path.
‘
PROFILE
Lead associate and retail store management experience
o
A top sales performer with an impeccable record and excellent rapport with customers
o
Enthusiastic and driven, with over five years of retail experience
o
Strong sales, interpersonal and leadership skills – Reliable, energetic, hardworking and
o
recognized for handling/assuming additional responsibilities.
Excellent money-handling skills and familiarity with POS systems
o
Extremely focused on elevating company standards, sales goals, and client expectations
o
WORK EXPERIENCE
Buyers Assistant, Trans World Entertainment Corporation
Albany, NY
February 2013-March 2013
Responsible for researching prices, inventory levels, POS movement, retails, values and
o
margin
Maintain relationships with suppliers, company distribution center, and stores
o
Retail Store Manager (Acting), FYE (Trans World Entertainment)
Rotterdam, NY
October 2012-February 2013
Keep employees motivated to perform at their best levels of productivity
o
Complete store operational requirements by scheduling and assigning employees;
o
following up on work results
Maintain store staff job results by coaching, counseling, and disciplining employees;
o
planning, monitoring, and appraising job results
Identify current and future customer requirements by establishing rapport with potential
o
and actual customers
Ensure availability of merchandise and services by maintaining inventories
o
Senior Assistant Manager, FYE (Trans World Entertainment)
Rotterdam, NY
July 2012 – October 2012
Provide customer service for hundreds of customers daily
o
Responsible for stocking, arranging floor displays, and opening/closing procedures
o
Greeting patrons, provide appropriate product/merchandise recommendations
o
Received Employee of the Month award for outstanding customer service
o
Highest pure profit contributions recognition
o
Lead Associate, FYE (Trans World Entertainment)
Crossgates Mall – Albany, NY
March 2012 – July 2012
Provide customer service for hundreds of customers daily
o
Excellent sales and customer service skills that convey sincerity and concern
o
Prepare promotional strategies to maximize company profits
o
Demonstrate technical selling skills and product knowledge
o
RELATED EXPERIENCE
Sales Associate, FYE – Crossgates Mall – Albany, NY
July 2011 – March 2012
Cashier, CVS/pharmacy – Delmar, NY
June 2010 – July 2011
Assistant Store Manager, Dollar Tree – Glenmont, NY
April 2009 – May 2010
Cashier, Dunkin’ Donuts – Glenmont, NY
June 2009 – December 2009
Sales Associate, FYE – Delmar, NY
November 2008 – January 2009
Clerk, Stewarts Shops – Selkirk, NY
February 2007 – April 2009
Contact this candidate