Manager Technician

**** ***** **. 214-***-**** or

McKinney, TX ****0 *************@*****.***

William Brady

Long term employment.

Objective

July 2013- Present U.S. Securities For Texas Instruments Dallas, TX

Experience/Previous

Employment

Emergency Dispatch Technician

Monitor alarms on LENEL alarm system and maintained video surveillance wall with

multiple video screens. Trained in FAB security and protocol for Texas Instruments.

Assisted in dispatch of correct officer to emergency location and maintained extensive

notes in order to assure that events where handled in the correct and timely manner.

August 2013 – Present CSS Corp/Sprint Dallas, TX

Cell Tower Tester

Testing cell towers to determine that appropriate 911 cascades are working and able to

be used by verifying PSAP (call centers) are correct and sectors are up and working.

Test cell towers using phone and laptop to document all locations and issues with

certain towers tested. Document and report issues to coordinator on active bridge

every night via phone.

June 2012- March 2013 Collabera/AT&T Wichita Falls, TX

Network services/support

Assisted AT&T u-verse field technicians in determining if circuits were clean and

clear of problems. Trouble shooting and decision making is done daily. Use of

advanced systems developed by AT&T to help in the elimination of unnecessary

reoccurring problems with customers circuits. Inbound calls in call center

environment.

February 2012- June 2012 TSP for Texas Instruments Dallas, TX

Installation and maintenance tech

Programming and installing various types of Cisco IP phones. Pulling Cat5E

cable for LAN drops. Connecting drops to patch panels and switches as well as

terminating the drops on both ends. TCP/IP configuration was used in phone set

up.

April 2011- October 2011 AT&T Frisco, TX

Installation and repair tech (CST)

Installing and maintaining customer phone and dsl lines. Problem solving

including finding faults on lines and networking including setting up vpn’s for

certain customers. ( was a contract job that was completed.)

March 2009 – March 2009 LAZO Irving, TX

Installation Technician

Install internet in DISD schools. Put up J hooks, Run cat 5, make wall outlets

and punch downs.

May 2008–December 2008 AT&T Richardson, TX

Premise technician

Installing and repairing AT&T u-verse IPTV service.

Brief intro to wireless computer networking.

Trained in voice over internet protocol, VOIP.

Pulled cat5 and dropped walls in order to create new outlets for u-verse service.

Created outlets for phone, Ethernet and u-verse service. Have worked with cat3,

cat5 and cat6 and replaced bad lines in house when needed. Familiar with phone

line installation.

2001–2005 McKinney High School McKinney, TX

Education

June 7 2010- present Collin County Community College McKinney, TX

th

7 hours completed.

References

1. Jannah Coon- former Collabera manager- (972) -921-9561

2. Cody Bond- former collabera coworker- 940-***-****

3. Rick Poole - former coworker at AT&T - 214-***-****

4. Gerald Lavine - AT&T I&R manager- 214-***-****

More references available upon request.

Contact this candidate