Customer Service Medical

A ngela Cook

*** * **** * *. NY, NY ***** • Home: 212-***-**** Cell 347-***-****

• ***********@*****.***

O bjective: I am a strongly motivated and independent woman looking to secure a challenging

and responsible position in the communications sector where my education, experience, and skills will

be used effectively.

E ducation: M artin Luther High School NY, NY 1986-1990

Experience:

H ackensack University Medical Center, Hackensack, NJ, September 2000-2012

Computerized Switchboard Operator:

• Professional multi-tasker required to answer high volume of calls and attend to request

p romptly

• Create and maintain medical records and doctors on-call sheet

• Responsible for executing all codes: (ex. Blue, Trauma, Red) while calling in Emergency Teams

• Page doctors via beeper and public address system

• Maintain patient census while updating patients’ bed locations

• Discharge patients and tallying their telephone usage to ensure correct billing

• Dispatch Security to respond to alarms, accidents or requests for assistance

• Calculate patient medical bill charges

• Provide detail inventory of all patients transactions via electronic or cash

• Responsible for posting daily payments electronically/manually.

M emorial Sloan-Kettering Hospital, NY, NY, November 1999-September 2000

Patient T ransporter for Envi ronmental Services:

• Transported patients to and from various medical departments

• Maintained daily upkeep of doctors’ offices, laboratories, and patients’ rooms

•

• Monitored office supplies, inventory and placed large orders for replenishment

S tudio M useum of Ha rlem, NY, NY, July 1990-August 1998

F ront Desk Receptionist/ Security Officer/Cashier

• Active Security Guard licenses

• Explained museum policy and procedure as well as brief history of museum

• Sorted and logged all incoming and outgoing mail

• Scheduled and calendared appointments in conference rooms

• Provided wide range of administrative support: ie. bookkeeping, faxing, data entry, cashiering

and copying

• Collect fees from patron upon entry into museum

• Responsible for all money and paperwork collected during shift.

• Knowledge and experience in de-escalation procedures

Skills:

• Light typing/Data entry, Computer literate

• Expertise in office procedures and technology

• Retail operations, inventory, management, marketing and merchandising

• relations and problem resolution

• Cashiering, accounting/bookkeeping

• Customer service / problem solving

• Excellent communication and w riting skills

Contact this candidate