Customer Service Technician

Leonard Mayer

Phone: 775-***-****

*************@*****.***

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Objective

I am an IT professional. I am also an Electrical Engineer. I have had

experience as a Network Engineer and PC Troubleshooter. I seek a position

in which I can apply my advanced understanding of computers and provide

excellent service to customers.

Skills and Abilities

IT/Computer/Engineering/Technical Skills, Customer Service, Report Writing,

Training

Relevant Experience

Truckee Meadows Community College Adjunct Instructor 08/2012 - 12/2012

Instructed Chemistry to students with no background in science

Invented new ways of active learning rather than straight lecturing. Used

games such as jeopardy, crossword puzzles, lecture bingo, and sentence fill

in to entice students to actively participate in lectures.

Yeshiva University Adjunct Associate Professor 09/2011 - 01/2012

Coached and graded students in Java programming on their assignments in

course of Data Structures.

Identified shortcomings in Java programs and provided feedback on the

latest strategies backed by recent Java programming books to ensure optimal

project development.

Dept of Commerce U.S. Census Crew leader 03/2010 -

09/2010

Supervised 15 enumerators during field operations, conducted training

sessions for 30 trainees, provided instruction on enumeration procedures

and familiarized trainees with reports and forms used to collect data,

assigned duty areas to employees, observed employees in the field, and

provided on the spot assistance and supervision.

Consistently exceeded targets and completed objectives by aggressively

seeking clients and accurately completing forms, earning the distinction of

being commended as a super achiever.

The Princeton Review SAT Instructor 12/2009 - 10/2010

Led, managed and motivated students to get the best results on the

Mathematics, Reading, and Essay portions of the SAT.

Successfully presented information clearly and skillfully to effectively

engage the students, significantly improving their scores by more than 40%.

Chyten Ed Services SAT Chemistry Instructor 01/2010 -

06/2010

Provided mentoring in SAT Chemistry to a high school student.

Coached high school student how to take SAT Chemistry exam. Using material

I covered for preparation, I achieved score of 800, demonstrating that

material covered was adequate to prepare for exam.

Acquired experience in delivering one-to-one coaching and training sessions

in SAT Chemistry.

The Math Club Chemistry/Physics Instructor 11/2009 -

12/2009

Identified training needs and study plans for students of Chemistry and

Physics.

Motivated two students to achieve higher scores in Advanced Placement in

Chemistry and Physics.

BMCC Assoc Professor Chemistry 09/2008 - 01/2009

Appointed to mentor students in college chemistry. Developed strong

communication skills, both written and verbal, to engage and communicate

effectively with students at various levels.

Created innovative techniques that raised students's scores by more than

50%.

Insight Services Inc Network Technician 03/2007

Subcontractor under Global Resources for Chase Bank

Installed Ithaca Validator, Panini Scanner, Magtek Pin pad, Lexmark X646e

printer, and Lexmark T644 printer at several banks of New York sites.

Insight Services Inc Network Technician

01/2007

Subcontractor under Global Resources for Lincoln Center

Installed Windows XP to16 PCs and Windows Server 2003 for Call Center

Networked all PCs to PowerConnect 2324 Switch that was connected to

Internet through Linksys WRT54G Wireless G Router

Deployed Windows XP using Norton Ghost for image and Ghost Walker for SID

Created users, agent and manager, for each workstation

Cabled and crimped Cat5e to attach server to switch

Tested all cables with LAN tester and Troubleshooted network using TCP/IP

troubleshooting utilities

Insight Direct USA Network Technician 09/2006

Subcontractor under Global Resources for Lincoln Center

Installed PCs for Call Center for Friends of Lincoln Center.

Installed cables using fish snake through ceiling to switch and using

Norton Ghost deployed XP Professional to 12 computers.

Using Cable Tester, I tested for open, short, reversed and crossed wiring

faults.

I tested installed cables to trace ports back to switch.

Took digital pictures of site and created web site for monitoring progress

of project.

BancTec Lexmark Printer Technician

9/2006

Subcontractor under Smartsource, Inc. for Lexmark

Installed and configured Lexmark X646e printers at Brookdale, Yorkdale,

Long Island College Hospital and Bergen Dialysis Centers.

Getronics Lead Network Technician

9/2006

Subcontractor under Rotator Staffing Services, Inc for Sovereign Bank

In charge of team to install new PCs, passport printers, validator/receipt

printers, network printers and VOIP telephones at several banks.

Developed protocol for assigning printers to each workstation by modifying

login script that used environmental variables and registry to add printers

at each workstation.

Provided on site desktop and network technical support after conversion.

Smartsource PC Technician

9/2006

Troubleshooted PC Tower installation by monitoring startup and modifying

configuration utility.

Global Resources Ltd Lead Network Technician

7/2006

Subcontractor under Global Resources Ltd for DSW Shoe Warehouse

Upgraded network equipment with new Cisco 2811 Router, Cisco Catalyst 3560

Access switch, and wireless Cisco Access points.

Troubleshooted network connections to Microsoft Windows 2000 Server and

Windows XP Workstation.

Resolved problems of manager lockout by resetting password, printer sharing

of a local Brother Fax/Printer using Add a Printer Wizard, etc.

Duane Reade Electrical Technician 2005

Subcontractor under SmartSource Inc for Duane Reade

Installed, configured and troubleshooted the contactless payment expansion

module for the eN-Touch 1000.

Serviced complaints, documented engagements, and completed assignments

traveling to locations in Yonkers, New York, and New Jersey.

Initiated a faster method of servicing devices using portable power drill

and Dremel rotary grinder.

Tri Star Web Unix Support Administrator

1999

Responded rapidly and efficiently to customer complaints over web site.

Documented lessons learned from engagements and shared them with coworkers.

Raised the level of customer service and satisfaction for the technical

support team.

Waterford Partners Computer Technician

1998

Installed and Troubleshooted hardware and software.

Purchased and installed network and workstation equipment.

Raised performance level of client workstations.

Education

Pace University Computer Science MS New York, NY

Pace University Financial Mngmnt MBA New York, NY

Columbia University Elect Eng MSEE New York, NY

CUNY Biochemistry PhD New York, NY

New York University Mathematics BA New York, NY

De Witt Clinton HS General Diploma Bronx, NY

Certificates

LCC TESOL/TEFL 07/2011

NYC Dept of Health Certificate in Food Protection 04/2009

Netcom CTT+ 06/2007

Microsoft (GT Solutions) MCSE 06/2006

Microsoft MCP 270 12/2006

Microsoft MCP 290 01/2006

Cisco CCNA 08/2004

CompTIA Network+ Certification 12/2003

CompTIA A+ Certification 03/2003

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