Manager Customer Service

John DeWitt Davis, III ab9qmk@r.postjobfree.com

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**** ***** ****** ? New Braunfels, Texas 78130 ? 830-***-**** ?

http://www.linkedin.com/in/johnddavis3rd

Executive IT Manager

Executive IT manager with 20+ years' experience. Expertise in data

security, e-commerce, networking, and software design and development.

Proven ability to establish and manage goal-oriented, effective, and

efficient IT teams and departments and to integrate and align disparate

internal IT staffs and environments. Demonstrated skill in data center

operations; IT staffing, budgeting, and audits; web design; and database

development and management.

Budget Preparation ? Client Relations ? Contract Negotiations ? Corporate

Communications ? Customer Service

Event Planning ? Expense Control ? Facility Management ? Human Resources ?

Implementation ? Interviewing

Internet / Intranet / Web Technology ? Inventory Control ? Network

Administration ? Network Management

Office Administration ? Operations Management ? Policy / Procedure

Development ? Process Improvement

Product Development ? Project Management ? Promotions ? Proofreading ?

Proposal Preparation

Quality Control ? Regulation Compliance ? Research ? Research / Development

? Safety Regulation

Software Development ? Software Management ? Start-Up Operations ?

Strategic Planning ? Systems Installation

Team Facilitation ? Telecommunications ? Training / Development ? Writing

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Career Achievements

V Revised corporate IT asset and budgeting strategy. Created IT strategy

that provided for retiring obsolete IT assets through annual review

and replacement. Revised IT budgeting strategy such that new IT

capital equipment would be acquired through leasing, which leveled

annual IT budgets, and gave management clearer overall budget

expectations at corporate annual budget planning sessions.

V Created board-level IT committee to provide guidance for IT programs.

From among board members, recruited IT-cognizant individuals to serve

as an IT committee. Acted as liaison between IT staff and committee.

IT staff implemented selected committee recommendations as part of

ongoing IT process improvement.

V Created user- and corporate-friendly IT department. Reversed widely

held perception that IT Department was out of touch by including

several levels of management in corporate IT planning processes. Non-

IT managers gained opportunity to have a voice in IT Department

project planning and execution. IT team and Department came to be

highly regarded by management and users.

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Professional Overview

Managing Partner. Informed IT Management. 2012 - Present.

. Consult for information technology sector, specializing in information

technology strategies.

. Analyze information technology infrastructure, operations, policies,

procedures, and processes.

. Create roadmaps and implementations as required for client companies.

Accomplishments:

V Provide IT upgrades and strategy roadmaps to small companies, e.g.,

ceramics manufacturing, oil & gas, chiropractic practitioners, etc.

IT Manager. Texas Insurance Checking Office, Inc., Austin, TX 1998 - 2011.

. Hired into vacant IT manager position after 6 months as temporary

consultant.

. Maintained major in-house software suite written in COBOL, and eventually

replaced it with server-based Java software suite and open source

database. Hired Java programmer and database administrator to accomplish

these 2 major, multi-year tasks.

. Constructed new data center populated with rack-mounted switchgear,

firewall, data backup / recovery gear, and Wintel servers; assigned

employee to maintain server, and ultimately promoted employee to systems

administrator.

. Contracted with third-party to replace and re-route entire building's

network wiring and net-gear to support 1GB bandwidth throughout.

. Acquired firewalls and enough UPS capacity to support the servers,

firewalls, routers, and switches.

. Replaced building's internet access with fiber into new data center,

increasing bandwidth by an order of magnitude.

. Loaded database records onto IBM mid-range server, and trained staff to

perform queries, load quarterly records, perform nightly backups and

archival media, restore corrupt files, and install software updates.

Ultimately increased disk space several orders of magnitude, and

eventually replaced with newer faster model mid-range server.

. Directed creation of 4 special-purpose websites that supported data

transfer, e-commerce, and provided a variety of portals, e.g.

www.insurancecouncil.org and www.ticostat.com

. Created IT asset use policy and document that was merged into employee

handbook.

. Conducted yearly employee reviews and evaluations, recommended salary

increases and promotions, and interviewed, evaluated and hired new IT

personnel.

. Worked with CFO & TICO director in creating yearly IT budgets and mapping

IT strategy.

Senior AIX Developer (Contract). IBM, Austin, TX 1997 - 1998.

. Wrote test scripts in support of periodic updates to AIX, IBM's version

of UNIX.

Senior Software Engineer - Top Secret SCI Clearance. Lockheed Martin,

Austin, TX 1985 - 1996.

. Cruise Missile Project - With new UNIX scripts, created CVS-like software

versioning system to support real-time software development effort for

the Tomahawk Cruise Missile Program. System worked in conjunction with

the build release system already in place. It provided programmers with

ability to edit and test their software without regard to changes being

made elsewhere within the real-time software system.

. RIM Messaging System - Wrote new, and maintained existing FORTRAN

application software in support of Lockheed's store-and-forward military

messaging system used by all four branches of the U.S. Military. As

Project lead, delivered two successive yearly software releases to an

overseas U.S. Military customer. Created and deployed graphics-based CAI

RIM training system for U.S. Military troops using RIM.

. Aquila RPV Project - Wrote new PL / M-86 system software to control on-

board 8086 inter-processor communications for the U.S. Army's Aquila

Remotely Piloted Vehicle Program.

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Education and Professional Development

Completed graduate level coursework in Business. Southern Methodist

University. Dallas, Texas.

B.A. in Mathematics. University of Texas. Austin, Texas.

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Technical Skills

Assembler ? Pascal ? FORTRAN ? PL / M-86 ? CLI ? Unix ? HP-UX ? SunOS ?

Solaris

Managed development of C ? C++ ? C# ? .Net ? Java software projects

MS Visio, Project ? Office 2007: Outlook, Word, Excel, PowerPoint, Access ?

Windows XP, 7, Server 2008

VMWare ESX ? ESXi SonicWall firewall ? HP (3Com) switches ? iPhone ?

Blackberry

IBM AS / 400 and OS / 400 ? i ? AIX ? DB2 / 400 ? CL ? COBOL ? Canonical

Ubuntu Linux Server

Spiceworks ? Eclipse ? PostgreSQL ? SEQUEL ViewPoint ? Linoma Surveyor

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