Customer Service Security

George William Polio

**** **** ****** ***** • Arlington, VA 22204 • 703-***-**** • ********@*****.***

Targeting Entry Level Positions

• George Mason University (GMU) graduate, offering a strong academic IT background.

• Detail oriented, knowledgeable in network security at desktop, server and internet levels.

• Promptly learns and grasps new technology; equally successful in both team and self directed settings.

• More than twenty years of professional customer service and problem solving experience.

Education

GEORGE MASON UNIVERSITY – Fairfax, VA,

B.S. in Information Technology Network & Telecommunications program, cum laude, May 2012

• GPA: 3.66/4.0

• Dean’s List: Spring 2011, Fall 2011, and Spring 2012

• Collaborated with small team in a GMU Capstone Senior Project that provided IT support by designing and implementing

solutions for a client’s Network and Security system.

• Successfully resolved the client’s security practices; which left their business assets vulnerable to financial, intellectual property

loss and non compliance with government Personally Identifiable Information laws.

•

Network Security: Updated and provided client’s network systems to support confidential company operations and

eliminated potential security breaches.

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Security Solutions: Managed client’s network security through installation of firewalls and VPN’s.

Technology Summary

• Systems: Windows XP/2007, Windows Server 2008 enterprise/R2, Mac OS

• Languages: SQL, HTML, CSS, Java, PHP

• Software: MS Project, MS Office, Dreamweaver, Flash, VMWare

• Hardware: Cisco routers/switches

Qualifications

• Strong problem solving/troubleshooting skills

• Strong analytical skills

• Hands on and proactive

• Network/Server maintenance

• System upgrades/backups

• Data backup/retrieval

• Information security

• Network improvements/repairs/upgrades

• Cisco router/switch management

Languages

• Bi lingual, fluent in Spanish

Work Experience

Roof Terrace & Bar at the Kennedy Center for Performing Arts– Washington, DC

•

Food Server, (1992 to Present) Apply courtesy and problem solving skills to ensure customer satisfaction. Develop dynamic

relations with patrons and executives.

F Street Bistro – Washington, DC

•

Food Server, (2006 to 2008) Provided superior guest service. Promptly greeted guests and received orders, accurately prepared

itemized checks and handled clientele complications with professionalism and discretion. Handled 30+ guests and consistently

met high service standards.

Mario’s Tex Mex – Arlington VA

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Manager & IT Support, (1999 2002) Successfully managed, monitored and controlled whole food and beverage operations,

established well built relationships with the customers and staff members, in which resulted in a revenue increase of 15%.

Handled all IT related issues including the setup and maintenance of all back office computers and network equipment. Handled

technical troubleshooting including system crashes, slow downs and data recoveries.

Available for Travel

Contact this candidate