Customer Service Operator

Carla Murray

Telecommunications Switchboard Operator/Clerk at Memorial Sloan Kettering Cancer

Center

Jersey City, NJ

***********@*****.*** - 917-***-****

To obtain a position with a stable company which will best utilize my administrative skills and further develop

my managerial skills

WORK EXPERIENCE

Telecommunications Switchboard Operator/Clerk

Memorial Sloan Kettering Cancer Center - New York, NY - February 2011 to Present

While working in a call center environment, was responsible for answering all in bound calls from MSKCC

patients, family members, staff and other members of service from various hospitals. Also responsible for

handling phone calls for the after-hours on call physicians as well as emailing the patient primary care

physician. Responsible for all Rapid Response and Medical Code calls. Also updated doctor away memos

and any change of medical staff memos

Customer Info Rep/Emergency Service Aide

New York City Housing Authority - Queens, NY - October 2009 to January 2011

Customer Contact Center)

Responsible for answering all in-bound calls from NYCHA residents regarding repairs and emergency services

to their homes. Advise the Emergency Services Dept and FDNY for any major emergencies to a specific

development. Send all inquires to NYCHA developments via a Siebel computer system. Updated tenants on

outstanding work order tickets.

Bridal Registry Consultant

Michael C Fina - New York, NY - April 2008 to March 2009

Responsible for assisting newly engaged or married couples with their wedding gift registry. Fielded calls from

family members and guests looking for assistance in purchasing items from fine china, sterling, glassware and

flatware. Processed new orders, trouble-shooted outstanding customer orders. Also served as a switchboard

operator for the flagship 5th Avenue store.

Billing & Product Care Specialist

Time Warner Cable - Queens, NY - February 2007 to April 2008

Preformed all aspects of day to day customer service inquiries such as customer order processing, billing and

payments, changes in services, installation, disconnections, service/repair and trouble shooting support for

digital cable, high speed internet and digital phone services. Also responsible for providing customers with

accurate product knowledge and adhering to company sale policies and acquire sales of new or additional

services.

Switchboard Operator

Bellevue Hospital - New York, NY - January 2006 to February 2007

Operated a 20 line phone switchboard system in a city public hospital. Paged all on call staff to various

locations, transferred patients to appropriate clinics and conducted daily tests on the hospital wide paging

system.

Call Center Representative

DoITT - New York, NY - June 2004 to February 2005

Provide callers with a one point contact to obtain information on all NYC non emergency City services. Identify

customer needs and assist accordingly, enter all agency data via a computerized citywide tracking system. A

Dept of Environmental, Dept of Transportation and Dept of Housing Preservation and Development specialist.

Operational Support Team specialist.

Police Communications Operator

MTA Police Dept - New York, NY - March 2001 to May 2004

Operate an ACD console to answer, screen and process all incoming emergency and non emergency calls

for service from the general public and/or other public safety agencies. Receive and prioritize emergency/non

emergency calls for police service units engaged in pursuit activities or responding to life and death situations.

Operating a CAD console equipped with several computer terminals controls 2 way radio frequencies to

dispatch field police officers and monitor their status in the field. Radio dispatching responsibilities including

operating 2 way radio transmitting equipment, relaying critical orders and information to and from police

personnel, managing radio traffic and providing critical decision making skills in accordance with the FCC and

MTA Police Dept Rules and Departmental Procedures. Query and enter information (stolen articles, wanted

persons and DMV checks) into the N Y Statewide Police Information Network (NYSPIN) and the National

Crime Information Center (NCIC) data files using the prescribed formats and terminals.

EDUCATION

AAS

Berkeley College of Business - West Paterson, NJ

April 1994

ADDITIONAL INFORMATION

SKILLS: Literate in Windows ME, type 45-55 WPM, proficient in data entry, Microsoft Word, Access and Excel,

extensive knowledge of the Internet, Computer Aided Dispatch (CAD) system trained and certified.

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