Manager Customer Service

Objective

To work as a Human Resources Manager (or Administrative Assistant), since I

passionately enjoy working with others, training others, coaching, and

growing individually and professionally.

Education

. MBA with a concentration in HR Graduated: August

2013

Capella University, Minneapolis, MN

. Bachelors of Science in Business Administration Graduated: April

2011

University of Phoenix, Phoenix, AZ

. Certificate in Business Administration Specialization Graduated:

September 2004

Austin Business College, Austin, TX

. Music and Hotel and Restaurant Management August 1994 - May

1997

Wiley College, Marshall, TX

Work Experience

December 2009 - present PRO SERVICES SPECIALIST

LOWE'S

Work with commercial customers in managing their businesses and

getting the materials they need to complete projects they are working

on.

Complete phone calls, manage the Commercial Desk, and go on weekly

jobsites to commercial properties and meet with clients

Obtain the Commercial Sales Budget which includes Special order Sales

and Installed Sales

April 2003 - April 2007 INSTALLED SALES COORDINATOR LOWE'S

. Performed administrative tasks such as answering phones, filing

paperwork, paying bills, and handling installed sales contracts

. Assured installers effectively communicated scheduling of installs

with customers in a timely manner

. Followed-up with at least 3 phone calls to ensure projects went well

and customers were extremely satisfied with the service they received

from both store employees and installers

. Handled cash/checks/credit card transactions

. Handled merchandise, including stocking, staging and ordering

. Acquired excellent selling skills and interpersonal skills

. Believed in going above and beyond expectations as far as achieving

all goals

. Multi-tasked daily

. Worked well individually and in group settings

June 1995 - March 2003 MANAGER WHATABURGER

. Responsible for all 3 shifts running at par as far as controlling

labor, speed of service, quality of service, and maintaining

consistent customer service

. Controlled inventory issues by working together as a store to account

for damaged goods

. Trained new employees and performed safety training for all store

employees

. Delegated tasks to mid-level managers and team leaders in order to

enforce company policies and procedures

. Counted drawers at the end of shits/end of day close out. Balanced

credit cards, petty cash, and store safe and made daily deposits

. Performed Hiring and Letting go of employees

. Made the schedule for all three shifts of the store, day, evening, and

early bird shifts

. Ensured all employees had the correct time in the system every week

before closing out the weekly payroll.

Awards

. Honor's roll academic awards

. Dean's list academic awards

. President's list academic awards

Computer Skills

. WordPerfect 6.1 Microsoft Office: Word, Excel, Ppt,

Outlook

. MS DOS Oracle

. Excel Type 60+ wpm

. Microsoft Windows XP 10 key by touch

. Windows Vista MS Publisher

. Windows 7 PeopleSoft

Professional Development and Community Involvement

Member, Society for Human Resource Management (SHRM) 2011 - Present

Volunteer, School functions, Joseph J. Davies, Meraux, La 2007 -

Present

References

Bill Easterling, Store Manager, Lowes 985-***-**** ext. 4800

Dwayne Patterson, Lowe's Manager 504-***-****

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