Customer Service Sales

David D. Prasad

** ********** *****, ********, ** L6Y 4R9

647-***-**** **.******@*******.***

Solution-oriented, highly analytical and resourceful candidate with

extensive experience in network administration and support. Proven ability

to provide creative and effective server and networking strategies through

the application of highly developed problem solving skills. Expert

administration and troubleshooting skills for all Microsoft operating

systems and Windows Server products. Exceptional technical education;

consistently keeping current with emerging network technologies. Team

player with reputation for providing excellent user service; tenacity to

work with demanding clientele. Able to travel and maintain a flexible work

schedule.

RELATED SKILLS AND CAPABILITIES

Computer Proficiency

Certified Cisco Network Associate, CCNA

Routing (RIP, IGRP, OSPF, and EIGRP)

Networking (TCP/IP, VPN and Wireless LAN)

Microsoft OS (DOS, XP, Vista, 7 Ultimate, Professional and Tiny Edition)

Microsoft Server 2008 R2 and 2012

Linux and UNIX operating systems

Oracle Databases using SQL

Citrix, VMware, Lotus Notes, SharePoint

Interpersonal

Ontario Security License

Preparation and Organization oriented

Focused and capable of effective problem diagnosis/resolution

Ability to multitask individually or as part of a team

Excellent written and verbal communication skills

Ability to train associates

Demonstrated ability to administer 350+ user network

Education

Honours Bachelor of Arts Degree

University of Toronto at Mississauga, Mississauga ON

(Double major in Communications, Information Technology and

Professional Writing)

Sheridan College (Communications, Culture and Information

Technology Program)

Work Experience

Contract Assignments Presently

-Data entry

-Outbound business to business consultation

-Inbound Technical Support

-Inbound Customer Account Support

Cyclone Manufacturing (Mississauga, ON) Aug 2012 -

Jan 2013 Network Administrator

Designed and maintained company server based on Windows Server 2008 R2

platform.

Setup of office network consisting of both wired and wireless access points

and workstations.

Developed company databases for administrative use.

Documented procedures for using payroll system, FTP, and Webmail.

Reviewed business requirements and prepared proposals for new IT equipment

and software.

Procured IT software and hardware, developed reports on vendor comparisons.

Designed and implemented IT strategies that coincide with Company's long-

term objectives.

Bell (Mississauga, ON) April 2009 -

Jun 2012 Application Specialist

Prime for Resolution

Ensure support in field of expertise

Document and update all the activities in the ticketing system.

Diagnose, resolve and follow-up on incidents, problems and alarms.

Manage activities based on Service Level Agreement with assistance of the

application analysts.

Passionately connect and build rapport with a variety of customers and

their changing needs.

Participate in assigned requests for customers and partners from the

existing processes but not limited to; email, phone communications,

conference calls and meetings.

Complete accurate transactions with a sense of urgency and an eye for

detail.

Canadian Imperial Bank of Commerce (Toronto, ON) Jun 2007 - Feb2009

Financial Services Representative

Handled high volume of telephone calls effectively and courteously.

Demonstrated ability to expedite/resolve a broad range of customer service

issues.

Processed various requests accurately and timely in a highly regulated

financial environment.

Achieved a quarterly rating of a met or higher since probation period.

Recipient of Achiever's Award.

Acted as both sales prime and motivational prime for various teams;

providing sales feedback and coaching to other FSR's.

Toronto Housing (TCHC) May 2004 - Jan 2006

Information Technology Systems Clerk

Setup of WIFI access points and routers for home and office use

Setup of workstations in offices across Toronto

Installed and tested XP operating systems with Novel Zen Works

Trained office staff on the use of Windows XP and changes in various

software applications

Provided support and resolved issues for computer hardware and software for

office personnel

Responsible for recycling old hardware during XP rollout

References Available Upon Request

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