Customer Service Representative

Carlene Shorey

Customer Service Rep. Expert

Roselle, NJ

*******@*****.*** - 908-***-****

WORK EXPERIENCE

Customer Service Representative

Premiere Response - New Providence, NJ - May 2012 to Present

• Provide exceptional Inbound and Outbound Customer Care by responding to phone calls, letters, and emails

from customers while paying close attention to detail.

• Log in customer information and ask probing questions to understand the customer’s reason for calling while

using problem solving skills to meet their individual needs.

• Respond to customer inquiries, documenting customer complaints, and promptly issuing the appropriate

compensation for their individual experiences with products.

Customer Service Representative

Neiman Marcus Last Call - Elizabeth, NJ - 2008 to Present

• Provide prompt, efficient, effective and courteous quality service to all customers.

• Respond to customer inquiries and directing customers to the appropriate supervisor in an attempt to make

sure that any problems they are experiencing are resolved promptly and pleasantly.

• Assist customers with billing inquiries and questions regarding merchandise, their purchases and accounts.

• Provide information and services that help customers to make purchasing decisions.

• Utilize computer systems, telephones, and other technology extensively during work.

Activity Assistant

Engel Adult Day Care Center - Cranford, NJ - June 2007 to August 2007

• Promoted and facilitated interaction and services with cognitively impaired seniors during recreational,

therapeutic, supportive and instructional activities.

• Assisted in the preparation and distribution of meals for elderly clients.

• Assisted in activities that encourage peer to peer interaction and socialization.

• Facilitated spontaneous engagement with and among clients.

Cabin Counselor

Camp Marcella (NJCBC) - Rockaway, NJ - May 2006 to August 2006

• Monitored the health and well-being of the campers in her cabin, especially when camp activities were not

in session.

• Assisted the Lead Counselor and Assistant Camp Director in caring for children and teens with blindness,

visual impairments and special needs.

• Succeeded in assisting staff in promoting and maintaining recreational, educational and rehabilitative

programs to empower disabled children and teens.

EDUCATION

BS in Sociology

College of Saint Elizabeth - Morristown, NJ

2011

SKILLS

Highly proficient in Microsoft Word, Excel, PowerPoint and Access. Consistently commended for abilities in

using software and internet technologies for academic and employment purposes.

CERTIFICATIONS

Received Gerontology Certificate from the College of Saint Elizabeth

May 2010 to Present

ADDITIONAL INFORMATION

Honors:

• 2003-2004: Inducted into the National Honor Roll (Who’s Who Among American High School Students)

• June 2006: Valedictorian of Saint Patrick High School in Elizabeth, NJ

• June 2006: Awarded Presidential Scholarship to attend the College of Saint Elizabeth

• 2006–2011: Inducted into the College of Saint Elizabeth Presidential Honor Roll for maintaining 3.0 GPA or

higher per semester

• April 2011: Inducted into the United Chapters of Alpha Kappa Delta International Sociology Society

• May 2011: Graduated with Bachelor of Arts Honor Sociology for averaging overall 3.7 GPA

Contact this candidate