Jarvis Austin

Information Technology

Dallas, TX

ab9q3x@r.postjobfree.com - 601-***-****

A position in a results-oriented company that seeks an ambitious and career-conscious person, where acquired

skills and education will be utilized toward growth and advancement.

WORK EXPERIENCE

Processing Specialist

BankPlus - Ridgeland, MS - July 2012 to Present

Correct item for checking, savings, and time deposits

Print returns IRDs for all unposted and NSF items

Process balance and mail Time Deposit Interest checks

Process incoming Fed returns

Perform customer research as requested

• Effective open communication. Express self very well. Can make a point and convincingly express an opinion

• Excellent interpersonal and communication skills, complementing proven creative problem solving

capabilities

Technical Sales Specialist

Office Depot - Jackson, MS - June 2011 to Present

Provide customers with appropriate information about products and services and assisting

Responsible for the installation, repair and preventative maintenance of personal computers and related

systems

• Excellent rapport building, presentation, and closing skills

Electronics Technician

Walgreens - Jackson, MS - May 2012 to July 2012

Troubleshoot and repair computer systems and printers

Respond to help desk service tickets

Monitor network communications

System Operator

Information Technology Services - Jackson, MS - January 2012 to May 2012

Monitors CPU processing, batch work, processing flow, and network communications to ensure completion

of application processing.

Troubleshoots equipment operating problems and determines the cause of program interruption.

Performs routine peripheral maintenance

• Performed full system tape backups and emergency tape recoveries

Processing Specialist

BankPlus - Ridgeland, MS - October 2010 to December 2011

Correct item for checking, savings, and time deposits

Print returns IRDs for all unposted and NSF items

Process balance and mail Time Deposit Interest checks

Process incoming Fed returns

Perform customer research as requested

Commercial Shipping Teller

Trustmark National Bank - Jackson, MS - October 2008 to October 2010

Receive change orders from commercial customers per fax or phone while maintaining copies of orders, audit

tapes and armored car bills of landing

Input accurate currency transactions and strap/roll data into systems

Accurately deduct (debit) change orders

Daily balance currency to prepare teller reports and complete shipping orders

3890 Operator

Trustmark National Bank - Jackson, MS - September 2006 to October 2008

Assist in capturing and processing of daily work for preparation of cash letters and customer deposits

Assist branch personnel with imaging and/or scanning errors

Prepare documents for sorting

Application of data entry for reject corrections

Ensure accurate listing of account numbers and transaction balances

Communicate with merchants to provide correct batches

EDUCATION

Bachelor of Science in Computer Technology

Jackson State University - Jackson, MS

2006

ADDITIONAL INFORMATION

• Experienced IT professional with expertise in Windows-based environments, networking and TCP/IP.

Outstanding customer service skills resolving technical issues and educating end-users. Team player making

significant contributions to team and individual success.

SKILLS • Customer Service/Technical Support Skills: Provide high level customer service support and

technical assistance to computer systems users

• Provide assistance concerning the use of computer hardware and software, including printing, installation,

word processing, electronic mail and operating systems • Knowledgeable of Microsoft Windows operating

systems, Internet applications, and protocols • Install, configure, and troubleshoot networking of Microsoft

Operating System on desktop PC's

• Analytical Skills: Strong analytical skills and problem-solving skills • Analyze and diagnose operating

performance problems and failures • Profound ability to provide consultation and determine technical resolution

• Interpret and adhere to security policies and procedures

• Computer Proficiencies: Auto CAD, Microsoft Access, D3000, CPCSHPSP, ISVIEW, Java, Microsoft Excel,

Bankway Browser, Lotus Notes, Image Center, PC Teller, Microsoft Word, Microsoft PowerPoint, JCL, z/os,

DB2,Remedy Smart

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