Customer Service Quality Control
Resume:
Sara Van Oss
**** ******* ***** **. **** Georgia 30165
********@***.***
Operations /Production Analyst
Profile More than 7 years' successful experience in
customer service and support with recognized
strengths in account maintenance, problem-solving
and trouble-shooting, production and planning
support, and planning/implementing proactive
procedures and systems to avoid problems in the
first place.
Possess solid computer skills.
Excellent working knowledge using both Vantage and
Manager Plus; Microsoft Excel, WordPerfect,
Microsoft Word.
Ability to train, motivate and support associates
in all areas.
A team player, acknowledged as irreplaceable
Able to help implement new programs to pass ISO and
internal audits for the betterment of the company,
its associates and the customers.
Have been able to support numerous departments with
projects all throughout employment.
Synopsis of Decreased shipping costs for outside services and
Achievements incoming product.
Worked with the maintenance department in
implementing a program to document and control
preventative maintenance on all equipment in 6
facilities.
Continued to maintain the highest level of customer
support for Ethicon Endo and established well
working relationships with new customers
Employment Norwood Medical, Dayton Ohio 2010 -
Present
Operations/Production Analyst
Working with 5 facilities to make
production on time according to customers
needs.
Supporting production control in all
aspects.
Quickly and effectively solve customer
challenges.
Maintain quality control records,
constantly seeking new ways to improve
customer service.
Norwood Medical, Dayton Ohio 2007-201
0
Shipping / Receiving Supervisor
Worked with 5 facilities to get product
out for special services.
Received all inbound shipments for
facilities use and production control.
Shipped all customers product out and on
time according to need.
Cut shipping costs by working with all
different carriers to save company and
customer money
Maintained quality control by inspecting
material for use in customers product for
accuracy and content before sending to
receiving inspectors
Special Accomplishments
I have been a Notary since 1998
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