Customer Service Manager

Leticia J Owens

*** ****** ***** *** *****, NV **074

Phone: 702-***-**** Email: ************@*****.***

Objective

Ambitious and responsible worker eager to begin an entry-level position

where I can utilize my organizational and time-management skills to help

better the company.

Education

Academy of Healing Arts - Degree Medical Administration

Work Experience

Front Office Supervisor Las Vegas Urology March 2012 - Current

Manager- Marian Bertola -702-***-****

Primary Responsibilities

. Supervising 25 employees at 2 locations

. Training new employees

. HR responsibilities

. Daily auditing

. Daily bank deposits

. Assisting management and physicians

. Close communications with patients, physicians, management and staff

. Surgery scheduling

Other Responsibilities

. Medical Records

. Referrals

. Scheduling

. Checking patients in & out

. Insurance verification

. Covering other front office position when needed

Front Office Cancer & Blood Specialist of Nevada July 2005 - March

2012

Supervisor - Jennifer Ku 702-***-****

. Checking Patients in and out

. Scheduling Appointments and surgery

. Insurance verification

. Collecting payments

. Medical Records

. Referrals

. Close communications with patients, physicians & management

Medical Assistance El Paso State Center May 1999 - May 2005

. Assisted Mentally Handicapped

Assisting the patient with daily living, such as feeding, bathing,

dressing.

Skills & Certification

. CPR Certified

. Data Entry - Patient demographics

. Healthcare Management

. HIPAA and OSHA guidelines

. Insurance verification

. Knowledge of Billing and Coding

. Medical Records Abstracting

. Microsoft Word & Window

. Payment posting

. Prior Authorization and referrals

. Strong oral & written communication

. Supervisory Skills

Reference

Available upon request

Leticia J Owens

804 Dorset Drive Las Vegas, NV 89074

Phone: 702-***-**** Email: ************@*****.***

To: Office Manager

I am confident that I can offer you the best customer service,

communication and problem-solving skills you are seeking. My proficiency in

both organization and time management enables me to multitask with relative

ease. Finally, I am very open to learning all that I possibly can under

your training and supervision.

Please feel free to call me at 702-***-**** or email at

************@*****.*** to arrange an interview. Thank you for your time. I

look forward to learning more about this opportunity.

Sincerely,

Leticia J Owens

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