Manager Customer Service

Steven Miller

Restaurant Manager

Professional

Career S ummary

Certified in Sexual

Harassment Prevention

Teaching team and company concepts, improving related job skills,

developing self-motivation and individual responsibility has brought me

Certified in Food Safety

success in each of my efforts. With sixteen years of full and quick service

Manager Level

management experience (I am only 37) in the industry, I have a proven

ability to ensure that a restaurant operates efficiently and profitably. I have

taught what it truly means to treat the customer like an investment and

never a one-time transaction.

W ork Experience

Areas Of Expertise

2008- present

H igh Tech Burrito B ay Area, CA

D istrict Manager

Personnel Development

Raised district sales from 5.5 million to 6.3 million.

Lowered turnover from 85% average to 50%.

Systems Management

Lowered workers comp claims three years in a row.

Managed seven stores and over 100 employees.

Customer Relations

Developed 12 managers and 18 shift managers.

Marketed product to school district, 270k in extra sales.

Quality Control

Through L.S.M. efforts, raised customer counts by avg 12%.

Strategic Planning Opened two new locations and a food truck.

S tarbucks Coffee Company C oncord, CA 2006 – 2008

G eneral Manager

Fourth highest customer service rating of 180 stores.

Personal Skills

Lowest turnover in our district (40%).

Highest growth in whole bean coffee sales for district.

Energetic

2003 – 2006

Quick Learner F resh Choice Restaurants B ay Area, CA

G eneral Manager

I was an award winning GM that came in to improve a

Engaging Personality

troubled store. I worked at eight stores throughout my

tenure. Promoted three times from Mgr. to A.G.M., G.M.,

Accountable

and then Area G.M.

Bilingual (Spanish)

Academic Qualifications

Heald Business College A.A.S. Business Administration

Dean’s List (perfect attendance, 4.0 G.P.A.).

Personal Details

Diablo Valley College H.R.M. Culinary Arts Degree

925-***-**** cell Carried a 3.5 G.P.A. in my major.

4847 Knollcrest Dr. Antioch, CA 94531

925-***-**** Cell Phone Email: *****************@*****.***

Contact this candidate