Customer Service Quality Assurance
Resume:
Iris McCune
Norwalk, CT ***51
****.******@*****.***
SUMMARY
I would love the opportunity to work for your company utilizing my excellent written and verbal communication skills, as well as great customer service, attention to detail, outstanding teamwork, and a professional work ethic.
SKILLS
Microsoft: Access, Excel, OneNote, Outlook, Power Point, Word, Mail Merge
WORK EXPERIENCE
Crius Energy, LLc.
Operations Analyst
Stamford, CT
May- Current
*Maintaining each brand's company account queues
*Data analysis
*Investigating data error occurrences
*Researching customer issues for resolution
*Data analysis, pivot tables and reporting through Excel
*Pull text reports from internal database, then import to create Excel report
*Create comparison/merge reports using Access with Excel files
*Utilize external third party databases to investigate inquiries
*Analyzing data sources for potential errors and inconsistencies
Crius Energy, LLc.
Account Representative
Stamford, CT
January 2013-May 2013
*Broker relations and correspondence
*E-mailing daily account reports to brokers for customer recapture/retention
*Data analysis, pivot tables and reporting through Excel
*Pull text reports from internal database, then import to create Excel report
*Create comparison/merge reports using Access with Excel files
*Internal database account updates as result of quality assurance feed back
*Utilize external third party databases to access customer status information
Massage Envy
Front Desk Associate/ Shift Supervisor
Stamford, CT
November 2011- September 2012
*Shift Supervisor/ Key Holder
*Excellent Customer Service
*Ensuring clients have a great experience from every point of service
*Problem solving and conflict resolution with clients
*Sales Pitching
*Booking appointments
*Millennium Software
*Excel
INTERNSHIP
EXPERIENCE
Guest House Retreat and Conference Center
Chester, CT
January 2010- May 2010
*Marketing and Sales Department
*Front Desk, Guest and Retreat Services and Logistics
*Administrative Assistant
*Assisted with Retreat Coordination
Tempe Convention and Visitors Bureau
Tempe, Az
October 2009-December 2009
* Edited CVB calendar of events on the website
* Greeted visitors and assisted them with questions about accommodations and attractions
* Assisted with marketing campaigns
EDUCATION
Arizona State University May 2010
College of Public Programs, Bachelors of Science
Tourism Development Management Phoenix, Az
Certification, Meeting and Convention Planning Phoenix, Az
ASSOCIATIONS
Crius, Softball Team Stamford, Ct 2013
Omega Phi Alpha, National Service Sorority Tempe, Az 2006-2009
Travel and Tourism Association Phoenix, Az 2008-2009
ASU Arizona Business Women’s Association Tempe, Az 2005
VOLUNTEER
EXPERIENCE
Ironman Triathlon, Team Captain Tempe, Az 2007
*Coordinated my team of volunteers ensuring that the athletes were fed
*ensured that food deliveries were made in a timely and efficient manner
Best Buddies/Devils in Disguise Tempe, Az 2007
* Participated in activities with the Buddies on Campus
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