Sales Customer Service

Anthony Castillo

E-Mail: **.********@*********.*** (Cell) 713-***-**** (Home) 281-528-

0713

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Vice President of Operations/Logistics

Energetic, results-driven leader with twenty-two years of proven business

acumen with detailed understanding of P&L, domestic and international

sales, marketing, logistics, operations, supply chain, manufacturing,

warehousing, distribution and customer service management. Skilled in

analyzing existing operations and implementing the strategies, processes

and technologies to improve productivity and efficiency within the

organization. Bachelors of Science degree in Organizational Leadership.

Key Strengths:

*Market/Business Trend Analysis *Sales Support *Sales Analysis

*Production Quality *Process Improvement *Budgeting/Cost Control *P&L

Responsibility *Team Building *Change Management *Product

Scheduling *Inventory Control/Analysis *Product Launch

*Transportation Negotiations *Transportation Management * Multiple

Facility Distribution Operations Management * Customer Relations *

Customer Experience *Employee Training * Export/National Account

Sales * Coaching *Emotional Intelligence

PROFESSIONAL PROFILE

Tarkett Inc.

VP of Operations and Export Sales - Commercial Division - (2005 to present)

Houston, TX

o Report to the President of the Commercial Tile Division. Responsible for

day to day operation, in addition to, leading, training and motivating

all associates in multiple facilities. Mange mid-level managers for the

following departments, Warehousing (multiple locations), Customer

Service/Inside Sales, Export Sales, Transportation, Planning and

Inventory Management.

o Primary duties encompass building and maintaining a world-class service

mentality throughout the organization, in addition to developing positive

customer relationships, establishing new export business clientel to

increase overall sales, negotiating contracts for finished goods,

transportation (ground, air, and ocean), facility leasing, scheduling

production for multiple plants, managing inventories of several product

families at various facilities, and strategic analysis of North American

sales, distribution and logistical operations.

o Accomplishments include successful improvements to the Tarkett ERP system

and processes to improve the flow of information to internal and external

customers; researching and purchasing of Transportation Module software

to streamline all aspects of transportation management, specifically

invoice management, load tendering, and data warehousing. In addition,

created a pool truck system that allowed for increased velocity of our

product in every market, while decreasing our customers overall expense

and increasing their ability to service their markets in a more

consistent manner. These efforts improved customer satisfaction ratings

while allowing for a 13% annual budgetary savings for the Logistics team,

by automating daily tasks and combining customer shipments into the same

region. Developed and built a Distribution model for the Texas Region in

February of 2011 and began operations in July 2011. Key member of the

manufacturing team that won a global company award for the best cost-

saving project, saving $1.2 million. Achieved an average service

level/fill rate of 97% while reducing overall inventory capital by $5

million dollars. All departments under my responsibility received a

perfect safety rating with no accidents and no turnover within the last

year. Significant responsibility implementing our World Class

Manufacturing program (Lean Manufacturing Methodology). Responsible for

Supply Chain and Customer Service Pillars within our lean manufacturing

system. Participated as a key member in the successful implementation of

ISO 14001 (environmental) certification and a member of our SAP Steering

committee implementation team. Successful implementation of SAP in April

of 2012.

Director of Operations and Export Sales Manager - (2002 to 2005)

Houston, TX

o Managed all aspects of Custom Service, Finished Goods (FG) Inventory to

include cycle counts, year-end physical inventories, days of inventory

(DOI) targets, obsolescence, accuracy and integrity. Scheduled

production of 400+ SKUs at 3 manufacturing facilities and managed

approximately 1700 SKUs of resale items including product from oversees.

Directed Logistic activities at three manufacturing/distribution

facilities and one distribution center (union and nonunion). Initiated

and successfully executed an email-based auction system to direct an

average of 600 truckloads per month with an annualized savings of

approximately 20% on a budget of $6M. Streamlined several logistics

processes including routing of trucks and customer invoicing, resulting

in a 25% reduction in manpower for the Logistics department. Streamlined

a transfer system between multiple warehouses that reduce freight cost of

$800K, increasing the quality of overall inventories and increasing our

service levels. Team Leader for implementation of ERP system upgrade -

responsible for the Forecasting, FG Inventories, and Distribution

modules. Participated as a key member 19001 (process) certification.

Managed entire U.S. Commercial Inside Sales Service Operations including

Export Sales with an annual sales budget of over $100 million.

Customer Service & National Account Manager (1995 to 2002)

Florence, AL- Houston, TX

o Responsibilities included preparing annual budgets, hiring and

training staff and managing entire U.S. Commercial Sales Service

Operations, including National Accounts. Created and implemented

policies and procedures to ensure highest level of customer

satisfaction was exceeded, while achieving an annual sales budget

of over $100 million dollars. Worked with Senior Management to

complete special projects. Collaborated closely with the Vice

President of Sales, Marketing, Manufacturing and Operations to

successfully coordinate the introduction of new products and

programs. Key member in the implementation of new computer system

in a new branch with new personnel and high expectations. Once

infrastructure was in place, operational and achieving goals, was

asked to move to Houston and implement the same start-up strategy

at our manufacturing site in Houston. Successfully completed this

task within a two-month time frame. Responsibility remained the

same, but worked even closer with the marketing, manufacturing and

operation teams.

Customer Service Representative- (1991-1995) San

Antonio, TX- Florence, AL

o Accountable for initiating and cultivating relationships with

customers, worked hand-in-hand with outside sales representatives

and regional sales managers, handled inquiries, processed orders,

and communicated with other departments to initiate, develop, and

successfully close the order and sales process. Other

responsibilities included taking sample orders and physically

processing all order daily. Handled over $50 million in sales on a

total annual sale of $80 million and was responsible for our two

larges customers, with combined total sales of over $25 million. In

1995, I was selected (1 of 5 employees) to move and set up new

operation branch in Florence, Alabama.

EDUCATION

Our Lady of The Lake University Houston, Texas

. Bachelors of Science in Organizational Leadership

. GPA (overall): 3.75

. GPA (major): 4.0

Currently Pursuing a MBA at Sam Houston State University

. Anticipated Completion date: December 2015 [pic]

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