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Customer Service Technician

Location:
Greensboro, NC
Posted:
August 26, 2013

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Resume:

William N. Turner, Jr.

*** **** *****

Thomasville, NC 27360

C: 336-***-****

H: 336-***-****

Email: ab9psd@r.postjobfree.com

Professional Work Experience

Web Application/SharePoint Developer – Guilford College, Greensboro, NC

October 2012 – Present

Develop SharePoint Custom Applications, Sites, Workflows e-forms

Develop and/or Deploy Solutions in Standard Web Programming Languages that

Integrate with the College’s Other Institutional Systems and Meet End-User Needs.

Evaluate and Recommend Vendor Product Solutions to Departmental and College

Business Problems and Provide Integration Between Existing and New Systems

Develop and Execute Test Plans for Ensuring Cross-Browser and Cross-Platform

Interoperability.

Create Standards-Compliant Markup that Conforms to W3C Standards and US

Government Section 508 Accessibility Guidelines.

Serve on College and Departmental Committees

Lead Project Manager for Campus Application Development

Software Test Engineer – Noregon Systems, Greensboro, NC

April 2012 – October 2012

Performed Black Box, White Box and Unit Tests for C# Applications

Developed Test Plans

Developing Hardware and Software Test Methods for New Equipment

Performed Automated Tests on Software Designed to Interface CANbus

Maintained the Company’s Intranet and Internet Websites

Software Developer Intern – Viforce, Thomasville, NC

August 2011 – December 2011

Software testing

Software “bug” fixing

Assisting on code development in

■ HTML

■ XML

■ JavaScript

■ C++

■ Proprietary test systems

■ Agile with SCRUM

Industrial Electronics Technician – Schneider Electric Industrial Repair Services, Greensboro, NC

November 2007 – April 2012

Technician Level 5

Trained Less Experienced Technicians

Developing Hardware and Software Test Methods for New Equipment

Performed Automated Tests on Various Industrial Electronic Boards

Industrial Electronics Technician – Schneider Electric Industrial Repair Services, Greensboro, NC

August 2002 – November 2007

Technician Level 4

Developing Hardware and Software Test Methods for New Equipment

Responsible for component level repair for various industrial controls such as:

Programmable Servo Controls

Digital Control Systems

Industrial Electronics Technician – Schneider Electric Industrial Repair Services, Greensboro, NC

November 1999 – August 2002

Technician Level 3

Responsible for component level repair for various industrial controls such as:

Three Phase Servo and AC/DC controls

PLC’s including GE, Siemens, and Allen Bradley

Power Controls and Power Conversion Equipment

Industrial Electronics Technician – Schneider Electric Industrial Repair Services, Greensboro, NC

September 1997 – October 1999

Technician Level 2

Responsible for component level repair for various industrial controls such as:

Single Phase Servo and AC/DC controls

Basic Level Power Supplies

Timers, Counters, and Other Feedback Devices

Repair Technician – Allstar Amusements, High Point, NC

October 1996 – September 1997

Responsible for Repair and Programming of Electronic Poker Machines, Pinball

Machines and Other Solenoid Based Machines

Accountable for Repairing and Providing Software Upgrading for Console Style Video

Games

Ground Radio Repair Technician – United States Marine Corps Camp Lejeune, NC

January 1994 – January 1996 –Small Craft Company

• Lead Technician for Small Craft Company

• Responsible for the Repair and Maintenance of 47 Million Dollars of Marine

Communications Equipment

• Instructed Less Experienced Technicians

• Supervised and Led 36 Marines

• Secret Security Clearance

Ground Radio Repair Technician – United States Marine Corps Camp Lejeune, NC

January 1994 – January 1996 – Communications Company

• Instructed Less Experienced Technicians

• Supervised and Led 36 Marines

• Primary Technician for Two Deployments

• Secret Security Clearance

Ground Radio Repair Technician – United States Marine Corps, Okinawa, Japan

December 1993 – December 1994

• Lead Repair Technician for 9th Engineer Battalion

• Responsible for the Installation, Maintenance, and Repair of Equipment Valued at 2

Million Dollars

• Supervised and led 13 Technicians and Radio Operators

• Secret Security Clearance

Ground Radio Repair Technician – United States Marine Twenty-Nine Palms, CA

October 1992 – December 1993

• Responsible for Installation, Repair and Maintenance of Ground to Ground and Ground to

Air Radio Systems

• Performed Component Level and System Level Repair of Communication Equipment

• Secret Security Clearance

EDUCATION

Masters of Software Engineering with Project Management Concentration –East Carolina University

– Graduation 2014 (Expected)

Classes Taken

• Software Project Management • Software Systems Modeling and

• Software Architecture and Design Analysis

• Software Security Engineering

• Requirements Engineering

B.S. Double Major Computing & Information Technology: Software Engineering, Computer

Information Systems. Minor in Psychology – Guilford College–Graduation May 2012

Classes Taken

• E-Commerce • SQL Database

• Information Design • Software Engineering

• HTML • Data Structures and Algorithms

Diploma – ECPI Computer Engineering Technology

Classes Taken

• Networking with TCP/IP • Customer Service and Communication

• Computer Hardware and Construction

Electronics Training – United States Marine Corps

Skills Learned

• Teamwork • Leadership

• System Troubleshooting

Diploma – Central High School, High Point, NC

SKILLS

Microsoft Office (Outlook, Excel, Word, Power Point)

C# .NET

IPC Soldering Certified

CET Customer Service Certified

Familiar with

PHP CSS

XML Dreamweaver

HMI C#

JavaScript C++

Java SE ASP.NET

MySQL

HTML

Accomplishments

I established a virtual test environment at Noregon Systems, replacing an antiquated laptop imaging

process.

I automated multiple campus process saving Guilford College $36,000 annually in labor and processing

time.



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