Customer Service Manager

Charles W. Hastings

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*** **** ******, *******, ** 95765

Phone: 612-***-****

Email: *****@*****.***

RESUME SUMMARY:

. Dynamic, goal-oriented team leader with 20+ years of progressive

warehouse management experience in the areas of production and

distribution.

. Extensive employment history with major food and health & beauty

companies.

. Background in Frozen, Meat, Dairy, Produce, Dry Goods, and HBC.

. Proficient in Warehouse Management Systems (WMS) and Computerized

Inventory Control (RF and SAP).

. Certified in Master Standard Data applications by Gagnon & Associates and

Franklin-Covey Leadership Training.

. Cross-trained in billing, purchasing, computer operations, store

counseling, transportation and customer service.

EXPERIENCE:

Aveda Corporation (Blaine, MN)

Warehouse Supervisor - July 2006 to February 2012

. Led a culturally diverse and multi-lingual workforce (team members are

from Mexico, Peru, Guyana, Ethiopia, the Dominican Republic, and the

United States) for one of the nation's leading environmentally conscious

health & beauty companies.

. Facilitated international distribution of products via shipping and

receiving.

. Participated in the conversion of the Warehouse Management System (to

SAP).

Echo Bridge Entertainment (LaCrosse, WI)

Machine Operation Supervisor - January 2004 to July 2006

. Coordinated operations for two video and one audio CD packaging machines,

plus five over-wrap machines for a home entertainment company.

. Inspected assembly line for quality assurance purposes (i.e., proper

wrapping, price labeling, top spine and jacket paper).

. Trained team members and prepared performance reviews.

Fleming Company (LaCrosse, WI)

Shipping Supervisor -July 2001 to October 2003

. Supervised 50+ employees in a 1,000,000 square foot grocery distribution

warehouse.

. Directed the selection of customer orders to meet dispatched delivery

times.

. Verified loading documents for completeness and accuracy and resolved

loading issues (i.e., cube utilization or DOT specified weight

restrictions).

. Increased shipping team's productivity from a 94% to a 98% on-time

performance rating.

Charles W. Hastings

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Nash Finch (Lumberton, NC)

Perishable Receiving Manager/Shipping Manager - 1999 to 2001

. Managed shipping and receiving functions across multiple shifts in a

650,000 square foot grocery distribution warehouse.

. Hired and trained incoming personnel, conducted performance reviews, and

took disciplinary action (including termination) with employees that

failed to meet company criteria for employment.

. Revised and implemented disciplinary standards to reflect emphasis on the

following: attendance, productivity, safety, and sanitation.

. Conducted building, fire, sanitation and safety inspections. Related

deficiencies to appropriate departments and followed up on corrective

actions.

. Created and implemented updated receiving procedures for Meat, Dairy,

Produce and Frozen Food departments.

. Instituted training that resulted in an 11% increase in selection

productivity.

Fairway Foods (Northfield, MN)

Assistant Shift Superintendent - 1990 to 1999

. Responsible for 4 direct-report area Supervisors and their teams (approx.

60 people) in an 800,000 square foot grocery warehouse.

. Ran pre-shift meetings. Assigned personnel to various departments

(Grocery, Perishable, and HBC) based on volume, manpower, and

availability of equipment.

. Performed training observations -- giving positive and constructive

feedback to order fulfillment associates.

SKILLS SET: Microsoft Office/Word/Excel, Certified Forklift Operator

EDUCATION: B.S., Business Administration -- East Central Oklahoma State

University

MILITARY SERVICE: United States Army (Honorable Discharge)

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