Customer Service Manager

JUDITH OPUTA

Tel: 862-***-**** Email: ********@*****.***

Summary: Currently seeking a QA / Tester / UAT position. 6 years experience in web based applications and

mobile apps testing. Project management, UAT, manual test script development, manual and

automated testing, technical writing and SDLC skills.

Skills: Project

MS Office (Microsoft Word, Power Point, Excel, Outlook)

SDLC and STLC experience

Visio, Sharepoint, MS Project, SQL, HTML5, XML, Javascript

QTP, Quality Center, Load Runner

Mobile app and device testing (Android, Windows, IOS)

Black Box testing, defect management

Technical Writing

Footprints, Mantis

Experience: 12/2006 - Present Kantar Media Intelligence New York, NY

Product Management Associate / Analyst

Developed and maintained manual and automated test plans

Created and executed manual test scenarios, plans and scripts

Executed functional, regression and ad-hoc testing

Executed UAT Testing (front end) before deployment to production environment

Qualified test scenarios and scripts with functional specification and RTM documents before

implementation by testers

Managed the flow of reporting bugs and application defects

Developed, maintained and updated application processes documents

Updated functional requirements documents when changes occur

Assisted in QA initiatives and projects

Tracked and ran monthly bug reports for product managers

Managed in-house and outside clients’ access rights

Liaised between developers, PM and product support department

Managed and updated application bulletin board and update announcements

11/2005 – 12/2006 Adeena / Mindpillar LLC Newark, NJ

Application Support Specialist (Internship)

Testing mobile app for logistics tracking and device testing

Software installation

Mobile applications management

Administrative duties including – phones, remote technical support, and product

documentation

Shipping and logistics duties – shipping mobile device to clients

09/2002 – 4/2007 Candlewood Suites (IHG) Morris Plains, NJ

Front Desk Rep. (All Shifts)

Managed incoming calls and customer service

Managed reservations and guests’ check in and check outs

Night Audit and weekend manager duties as needed

Resolved guest requests, payment and account issues and complaints

Education: Rutgers University & New Jersey Institute of Technology Newark, NJ

B.A Information Systems, May 2006

Springfield Technical Community College Springfield, MA

A.S. Data Processing (Information Systems), May 2002

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