Manager Customer Service
Resume:
David M. Henley
Katy, Texas 77450
Email: *********@*****.***
Profile: I am a team leader that utilizes my high motivation, dedication
and detail oriented values in all my tasks. My greatest strengths are my
impeccable attention to detail and always having a positive attitude I am
solution-oriented and have extensive professional experience in the
Quality/ Environmental skills in the manufacturing industry while working
full time for 3 summers at a manufacturing company.
EDUCATION:
* Graduated from Lamar High School in May 2012, in the IB program GPA 3.7
* Completed Freshman year at UT, Austin in May 2013 - Will be attending
night school in the fall and I am seeking full time employment.
Work Experience
Austin Tennis Center, Austin, Texas.
September 2012 - January 2013
Shift Manager- Responsible for managing the pro shop and the courts. Taught
10 year old kids tennis lessons. In addition to my responsibilities, I
closed the shop down at the end of the night.
Baskin Robbins, Rice Village, Houston, TX
March 2011 to May 2012
May 2013 to Current
o Shift Manager- Responsible for ensuring the facility operates
with the highest level of Customer Service, maintain the
cleanliness of the store, handle money/cash register, closing
and lock up the store at the end of my shift.
Aqua-Lock, Inc., Houston, TX
Summer of 2010, 2011 and 2012
Quality Inspector and Environmental Assistant
Approves incoming materials, in-process production, and finished products
in compliance with ISO-9001:2008 Quality System.
Responsibilities:
. Visual and Measurement Inspection Tests on incoming materials, in-
process production, and finished products and record results.
. Document inspection results and complete all reports and logs for
rework and rejected materials.
. Document unacceptable incoming materials that need to be returned .
. Communicate results to Quality Manager and Production Supervisor.
. Analyze Rework and Reject Costs and report to Quality Manager.
. Perform Monthly/Quarterly inspections for Environmental Department
for Spill Prevention Control and Countermeasures (SPCC) and Storm
Water Pollution Prevention Plan (SWPPP). Document and report all non
conformances on required forms and report to Environmental Department.
. Operate Forklift
Achievements and Activities
. Auditioned and casted in the UT Butler Opera Center Summer 2012 Young
Artists Program
. Performed a Solo in the "Lion King" performance with the Houston
Symphony Feb. 2011
. Finalist in the 2011 Young Artists Competition sponsored by Houston
Symphony
. All State Choir 2010-2012
. Lamar High School Varsity Tennis Team and Lamar High School Madrigals
(Select choir of 12 members)
. Member of the University Democrats at UT, Austin
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