Project Manager Sales

Diane Mavrakes

PROFESSIONAL SUMMARY:

Energetic results oriented professional offering solid Project Management

experience leading highly complex global projects. A self-starter and

resourceful problem solver with broad technical knowledge and strong

leadership skills. Outstanding communications and team building skills

across multi functional diverse teams. Achieves business goals below or

within budget and schedule. Thrives on challenging projects.

TECHNICAL SKILLS:

SDLC, PMBOK, RUP, CMM, Project Management, Release Management, UAT,

Forecast, Strategic Planning, Forecasting, Sales Engineering, Contract

Negotiation, Budget Management, Vendor Management, Data Networking, Fast

Packet, ATM, Private Line, VOIP, AVPN DSL, BIS, AVTS, MIS, GMIS, MPLS,

ATS,VDS, NBFW, Ethernet, ICDS, IP Flex, BVIOP,Web Hosting, Microsoft

Office, GCSM, PCGlobes, ROME, SEIBEL. Oracle ASAP, RepPro, ITUP, Prism

PROFESSIONAL EXPERIENCE:

AT&T DATA & INTERNET SERVICES BEDMINSTER, NJ

PROGRAM/PROJECT MANAGER (Aug 2010-Aug 2012) (Apr 2013-July2013)

. IT Project Manager responsible for delivery of software development

projects for the full SDLC life cycle depending on stage of project in

ITUP,Prism

. Planned, directed, and managed multiple IT projects including issue

resolution, timeline management, scope management and budget/resource

management.

. Facilitated estimation process for Work Requests and Change Requests as

required and submitted to funding source in timely manner.

. Outlined/delegated responsibilities and developed time schedules and

deliverables.

. Tracked and prepared weekly project status reports for Management and

project team.

. Built and maintained successful networks and relationships with key

leaders across multiple functional areas to ensure IT Projects are

supported and successfully delivered.

. Coach, mentor and lead personnel within IT project management environment

. Provided delivery management to ensure customer satisfaction and

reference-ability

. Identified business gaps, planned and executed system/application

features/enhancements for User Acceptance (UAT)/Operations Readiness

(ORT/User Certification (UCT) testing deployed.

. Provided plans/scenarios/cases and delivered system training and demos

to internal and consulting teams.

. Executed test cases performing root cause analysis and resolved critical

project testing issues by identifying alternative solutions while

adhering to project timeframe and budget

AT&T DATA & INTERNET SERVICES BEDMINSTER, NJ

PROJECT MANAGER (April 2005- Dec 2009)

. Project Manager responsible for delivery of software development projects

for the full SDLC life cycle depending on stage of project.

. Planned, directed, and managed multiple IT projects including issue

resolution, timeline management, scope management and budget/resource

management.

. Facilitated estimation process for Work Requests and Change Requests as

required and submitted to funding source in timely manner.

. Outlined/delegated responsibilities and developed time schedules and

deliverables.

. Tracked and prepared weekly project status reports for Management and

project team.

. Built and maintained successful networks and relationships with key

leaders across multiple functional areas to ensure IT Projects are

supported and successfully delivered.

. Performed Global Sales Process Engineering developing sales standard and

custom methods and procedures enabling effective time to market, reducing

provisioning cycle time, increasing revenue and customer's service turn

up expectations.

. Developed web based sales tools (i.e. Job Aids, Process Flows and sales

training ensuring sales with user friendly programs to meet customer

needs.

. Executed beta test and pilot plans to validate success and effectiveness

of sales tools prior to deployment.

. Created and implemented business/sales requirements implemented and

reviewed Joint Review (JRD) and Software Business Requirements (SwBRD)

documents.

. Identified sales gaps, developed supporting business case analysis and

implemented improvements to ensure sales efficiencies and customer

satisfaction.

. Established and managed a cross business unit process to acquire customer

feature requests/custom Bids and Proposals increasing revenue objectives.

. Supported Bids and Proposals and negotiated with internal organizations

delivery timeframes on behalf of sales teams to satisfy customer needs.

. Facilitated sales teams with pre and post sales support role to

successfully close new business deals.

. Identified business gaps, planned and executed system/application

features/enhancements for User Acceptance (UAT)/Operations Readiness

(ORT/User Certification (UCT) testing deployed to sales/customer ordering

tools.

. Developed test plans/scenarios/cases and delivered system training and

demos to internal and consulting teams.

. Executed test cases performing root cause analysis and resolved critical

project testing issues by identifying alternative solutions while

adhering to project timeframe and budget.

. Accountable for schedule progression milestones, communicating test

status timelines and actual % against target. Extensive experience in

Customer Relations Management (CRM) associated systems and processes.

. Ensured expected product/service rollout processes and results were

successfully achieved and matched test cases results for sales functions

ensuring a successful sales experience/customer experience.

. Created detailed Project Plans including significant

milestones/timeframes to facilitate and track individual objectives and

deliverables

AT&T DATA & INTERNET SERVICES BRIDGEWATER, NJ

PROJECT MANAGER (June1998 to Nov 2004)

. Project managed highly complex IT specialized projects through the

software development life cycle.

. Responsible for project planning, tracking and oversight, requirements

management, development, delivery on schedule and on budget, and quality

assurance of software products to the business. Managed customer, peer,

and organizational relationships.

. Established plans, resource requirements and schedule for projects.

Tracking actual results against baseline plan. Identifying and tracking

issues, risks, and action items.

. Provided clear, concise, and accurate project documentation.

. Created, communicated and reported on all project areas including

financials, timelines, milestones and issues to the IT community and the

client organizations.

. Managed projects, supported sales teams, conducted price/contract

negotiations facilitated interaction between internal vendors for global

and domestic projects; provided leadership, technical support and

customer services.

. Acquired diversified product and project management experiences; involved

in managing multiple projects and deadlines, as well as supporting

personnel at all levels.

. Supported the development and delivery of a new service(Global Managed

Internet Service); managed team call for transition of life cycle

maintenance for this $100M global service

. Created website for process communication, set-up internal login

processes and provided job aid/training to assist global help desk

processes on the Global Internet Service project.

. Sole contact for sales and life cycle management on key projects;

excelled as a technical support, coordinator and problem solver.

. Managed migration of customers to the company's Managed Internet Service

or other internal IP services.

. Managed migration of 250 legacy IP network customers to a $60M IP

networking services; assisted sales teams in developing and communicating

migration plans for customers.

. Consistently selected for more complex projects and responsible roles due

to proven ability to contribute to bottom line results.

. Demonstrated flexibility and analytical aptitude, along with the ability

to adjust to new technology and learn on the job; involved on an ongoing

basis in continuing education.

. Exhibited initiative and a high level of motivation; advanced from entry-

level employment to Product Manager.

. Excelled in a collaborative environment: relied upon as a resource and

support by technical and non-technical personnel at all levels.

. Displayed leadership and team building skills; achieved high level of

productivity by providing individual attention to bring out the best in

employees.

. Praised for initiative, work ethic and exceptional interpersonal skills;

contributed in support, liaison, leadership, teaching and service-

oriented roles.

INTERNATIONAL SALES SUPPORT (1996 TO 1998)

. Provided sales support and served as single point of

contact for global projects; provided technical expertise,

assisted with planning, served as liaison. Performed

administrative functions and ensured timely delivery of

services.

. Met deadlines and quality goals; demonstrated ability to prioritize and

coordinate multiple tasks in a high-pressure environment.

. Single point of contact for sales Global Frame Relay, ATM and Private

Line International Business Marketing Services.

ASSISTANT FINANCIAL SERVICE SPECIALIST (1995 TO 1996)

. Developed method and procedures for gathering, analyzing and presenting

all assets targeted for reconciliation, reconciled and consolidated

detailed capital assets on Business Finance systems.

CUSTOMER SERVICE/ADMINISTRATIVE (1988 TO 1995)

. Computer Sales Specialist (1995), Administrative Support-

Human Resources (1994 to 1995), Billing Operations (1988 to

1994)

EDUCATION

Dale Carnegie Advanced Speaking Workshop

AT&T Professional Development Center courses

BS in Accounting-some coursework completed

PMI certification in process

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