Manager Software
Resume:
Toronto, Ontario
Cell – 647-***-****
Home – 647-***-****
******.***********@*****.***
Objective
Utilize my training, skills, and passion for the hospitality industry to be able to gain personal and professional
growth.
Education
Hotel Management Diploma
George Brown College, Toronto ON Graduated, April 2011
Bachelor of Arts Degree
Major: Judaic Studies
Concordia University, Montreal QC Graduated, December 2006
Diploma in Communications
Vanier College, Montreal QC Graduated, December 2000
Languages
Fluently Bilingual in English and French
Qualifications
POS Trained Maitre’D, Silver Ware
PMS Software Trained IQWare InnVision
Smart Serve
CPR
Sanitation
Employment Experience
Centerplate Toronto, On (August 2011 – February 2013)
Retail Concessions Supervisor
• Address and resolve guest issues with exceptional results.
• Complete tasks in a timely and efficient manner.
• Train new staff on workplace software and the importance of customer relations.
• Ensure daily operations run smoothly.
• Maintain a strong relationship with organization, including staff and guests.
• Develop and help to implement a corporate Workwell plan.
• Help Catering department in the creation of BEO’s (Banquet Event Orders) on
ezplanit
• Help Accountant with data entry during Inventory time, as well as with Transfer
sheets
Windermere House Windermere, On (2010 Season)
Banquet Captain
• Engage with guests as they enter the premises.
• Address and resolve guest issues with exceptional results.
• Complete tasks in a timely and efficient manner.
• Set up meeting room for various functions in various displays.
• Ensure daily operations run smoothly, (according to Banquet Event Order).
• Maintain a strong relationship with organization, including staff and guests.
Breakfast Supervisor
• Engage with guest as they enter the premises.
• Address and resolve guest issues with exceptional results.
• Train new staff on workplace software and the importance of customer relations.
• Complete tasks in a timely and efficient manner.
• Maintain a strong relationship with organization.
Restaurant Bar-B-Barn Montréal, QC (Part-time; September 1999-March 2007)
(Full-Time Manager; March 2007-August 2009)
Manager / Hostess / Take-Out
• Engage with customers as they enter the premises.
• Address and resolve customer issues with exceptional results.
• Balance cash register and direct payment machines.
• Train new staff on workplace software and the importance of customer relations.
• Complete tasks in a timely and efficient manner.
• Ensure daily operations run smoothly, (i.e. Supplies, Computers, Internet, Credit
Card Machine).
• Maintain a strong relationship with organization.
References available upon request
Contact this candidate