Customer Service High School

Matthew Evans

*** ***** *** **.

Lilburn, GA ****7 Cell Phone: 770-***-****

Email: *****.*****@*****.***

SUMMARY OF TECHNICAL SKILLS

• Operating Systems: Windows XP, Windows 7

• Applications: Microsoft Office Suite

• Hardware: PC assembly configuration and troubleshooting printers

• Networking Ethernet switches and hubs, patch cables

• Soft Skills: Result oriented, self-driven, highly motivated and a team player.

CERTIFICATIONS

• COMPTIA Network+, A+, Security+, and CCNA certified

EDUCATION

• High School Diploma: Parkview High School

• Omni-Tech Institute.: Computer Network and Security

WORK EXPERIENCE

01/13-PRESENT Omni-Tech Institute Tucker, GA

Network Support

• PC assembly, troubleshooting and repair

• Partitioning and formatting hard drives

• Designing, connecting, and troubleshooting Local Area Networks

• Installation and configuring different workstation operating systems -Windows XP

• Worked on IDE, SATA, USB; Hard Disk Drives, and etc.

02/13-PRESENT Canadian Choice Windows and Doors Sandy Springs, GA

Telemarketer

Answering phone calls.

Trusted trainer for new employees for customer care

Displayed exceptional skills in customer service and satisfaction

Learned to be flexible and proactive between customers and new employees

08/10-11/12 Gables Residential Midtown,

GA

Grounds person

Handled pool maintenance; maintained property such as curb appeal

Delivered notices to residents doors

Multi-tasked between property projects

Assisted wherever needed

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