Customer Service Administrative Assistant
Resume:
Nikeeta Singh
Call Centre Operator
Qualifications
o 9 years ability in problem solving, facilitating
customers through processes
o 10 years in educating clients with company
procedures
o 7 years of customer service experiences:
dispatching, outbound sales, accounts
o 5 years using customer specific approaches for
troubleshooting techniques
o 7 years recording relaying significant information
about clients
o 6 years of determining client eligibility through
company requirements
o 8 years meeting satisfactory customer needs through
company guidelines
o 10 years with customer care employees and management
requirements
o 5 years in high volume environment relying on
communication and organization
o 5 years assisting customer/client billing, payment
account errors
o 6 years with campaigns development monthly
performance targets
o 8 years dealing technical software, hardware and
outsource companies
o 1 year dispatching, assigning staff ensuring all
members are coordinated
o 4 years dealing with Quickbooks, Excel, Bookkeeping,
Revenue and Data Entry
Skills
o Communication, interpersonal skills displayed
professionally and academically
o Analytically able to source and implement numerous
platforms through detail
o Technically efficient multitasking and organization
output and results
o Trusting interpersonal empathy, sensitivity insuring
longevity and satisfaction
Education
o Management (Dual Major) Bachelors of Commerce
(Honours) University of Ontario
o Pharmaceutical Biotechnology (Major) Bachelors of
Biological Science (Honours) University of Ontario
o Analytical Chemistry (Minor) Bachelors of Biological
Science (Honours) University of Ontario
OVERALL Experience SUMMARY
o Dispatch Operator, Standard Parking, 4 months
o Client Care Representative, Carlton Cards, 5 years
o Jewellery Consultant, Mappins Canada, 1 year
o Customer Care Representative, Le Senza, 6 months
o Data Entry Administrator, Reena Limited, 6 months
o Administrative Assistant, Pickering Urgent Care
Clinic, 6 months
o Academic Instructor, IQBrainers Inc UCMASS, 1 year
o Pharmacy Assistant, Rexall/IDA Pharmacy, 1 year
o In Patient Care, Orchard Villa Retirement Residence,
1 year
o Wet Chemist, Canadian Analytical Laboratories, 2
year
o Research Assistant, University of Ontario, 2 year
o Early Childhood Educator, Pine Ridge DayCare, 6
months
Nikeeta Singh
Call Centre Operator
REALITIVE EXPANDED EXPERIENCE
Standard Parking Dispatch Operator
May, 2013 - September, 2013
o Responsible for dispatching individuals, eluting
information and client care
o Delegating incoming calls to certain responses and
procedural methods
o Excellences in handling multiple troubleshooting
techniques and procedures
o Responsible for facilitating schedules and log
reports for client management
o Compute and enter data into database and developing
numerous reports
o Communicating and Interpreting issues to the proper
solution via customer care
o Understands technical support and software
malfunction protocol steps
o Performs daily tasks using AS400, LogMeIn, and
Windows 8 software
Rexall/IDA Pharmacy Pharmacy Assistant
2012 - 2013
o Dealing with verbal, electronic request involving
troubleshooting techniques
o Required turnaround time of 5-10 mins (average)
inputting and outputting
o Attentive action on clients' needs and request,
allowing proper understanding
o Relaying information through avenues via legal,
retail, corporate and medical
o Ability to maximize interpersonal skills to produce
trust with customer
o Customize solutions using services to minimize
clients expense and time wasted
o Attentive to privacy rights; securing information
from unauthorized individuals
Mappins Jewelry
Consultant
2009 - 2011
o Manage inbound and outbound calls concerning
appraisal and custom bookings
o Conducted client data surveying and customer
experience call back
o Informed clients of services and products enhancing
outlook on company
o Maintaining files and accounts by routinely checking
in with customers
o Tailoring services and customer care to meet needs
individual needs
o Insured customer needs were met with special orders,
deliveries and accounts
o Provided payment assistance through assisting in
credit application validation
Carlton Cards Inc Customer Care
Representative 2005 - 2010
o Created honest feedback to customers inquires where
trust was ensured
o Acquired additional information on products and
services to assist customers
o Dealt with returns, refunds and troubleshooting with
faulty service/products
o Relay feedback from customers to management by
collection methods
o Performed monthly audits, IAT, revenue and customer
appreciation reports
o Delegated customers according to needs, likes and
knowledge to produce sale
o Supervised hires learning upselling through customer
care techniques
Le Senza Customer Care
Representative 2005 - 2006
o Provided advertisement aid and directed clients to
external resources
o Developed a friendly environment for clients through
greeting and welcoming
o Organize products for customers to easily follow and
understand
o Promoted customers to provide feedback and
encouraged there opinion
o Acted as a mentor and trainer for new employees and
explained procedures
o Able to conduct customer service whiles performing
clerical duties
o Obtained interpersonal skills specific to customer
service environments
163 Lawson Rd
Port Union, ON
CANADA, M1C 2J5
RESUME
HIGHLIGHTS//
< Focused on giving honest and informed feedback to ensure trust
< Enhancing customer service with programs and services through company
< 1 year education in business management
< Ability to work under high stress and pressure
< 10 years' experience in customer service and care
< Ability to increase production with technical literacy in windows and
internet base systems
< Excellence in handling multiple troubleshooting techniques and
procedures
< Ability to validate data and ensure clients have accurate information
< 7 years' experience in customer feedback
< Familiarity with basic accounting practises
< Respect for customer and company confidentiality
< Stresses on updated data on products, customers and services
CONTACT ME //
Phone
************@*****.***
163 Lawson Rd
Port Union, ON
CANADA, M1C 2J5
RESUME
HIGHLIGHTS//
< 5 years' experience with inbound and outbound customer service
< Ability provided empathy to customers and genuine care
< High initiatives, attracted to lists
< Naturally a quick learner and high ability to adapt to new environments
< Experience in dealing with multiple parties to provide maximum care
< Efficiency in documentation and reporting
< 10 years experience working in collective teams,
< 15 years' experience in presentation and effective delivery style
< Independent worker with team mentality
< 3 years' experience in outreach community programs
< Priorities communication through all outlets
< Dealt with wide variety of working environments
< Detail-Orientated production
CONTACT ME //
Phone
************@*****.***
Contact this candidate