Customer Service Technical Support
Resume:
Ira L. Reliford
Cordova, TN 38016
************@*****.***
Professional Expericence
Customer Support Specialist
Affiliated Computer Services - Memphis, TN
(Jan 2003- Present)
. Provide troubleshooting assistance on hardware, software, and network
thus resolving customer issues
. Make use of customer service and professional technical training when
interacting with customers
. Able to relay info to customers who do not understand computer terms
efficiently within desired service levels process times
. Perform detail reports daily to ensure accuracy of customer accounts
in database systems
. Research and implement related technologies, while following company
guidelines and maintaining company department high standard
. Monitor daily and weekly team member statics to create performance
guidance plans
. Serve as team lead and team liaison expert for escalated and
unresolved issues
. Maintain comprehensive knowledge of relevant regularity training and
certifications
. Required to maintain knowledge of various computer systems and
software programs with accordance to the company's multifunction
machines
Service Zone
Technical Support Representative (Jan 2000-
Dec 2002)
. Provided technical support to Gateway customers
. Achieved outstanding technician because superior service levels
Computer Skills
Windows 95, 98, 2000, XP,VISTA, and 7
Microsoft Office Suite
SAP
Leadership and motivational skills
Ability to work in a team environment
Ability to meet and succeed performance competencies
Strong organizational skills
Education and Training
ITT Technical Institute Memphis, TN (June 2005)
. B.S., Electronics Communication Engineering Technology.
East Mississippi Community College Mayhew, MS (May 2002)
. A.A.S., Electronics and Networking.
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