Engineer Manager

Kelly G. Ziadie

***** *** ****** ****, ***** Potomac, MD 20878 301-***-****

*****@******.***

Summary

PMP Certified IT Manager Leads operational teams and projects in business

vital environments, characterized by demanding customer expectations on a

limited budget. Works hands-on, as needed, using resourceful problem

solving talent to ensure rapid positive outcomes.

V Resource Management - Appreciates and understands the business imperative

of maximizing technology investments by producing value commensurate with

the cost of IT. Applies aggressive cost controls.

V Risk Management - Identifies and mitigates risks for IT projects and

operations, integrating with disaster recovery and business continuity

planning.

V Project Management - Manages the customer relationship from assessment

through design/planning, procurement, implementation, testing,

evaluation, and maintenance cycles.

V Constraint Management - Define and control scope, budget, schedule and

quality to business requirements.

Professional Experience

HBM Partners (Cayman) Ltd. 2004 - 2013

Director of Technology and Infrastructure

Recruited after a category 5 hurricane decimated the company's technical

and infrastructure assets and mandated to define, plan, execute, and

control a multi-phased initiative to allow the company to recover from a

catastrophe that drove many similar organizations out of business. I

proceeded as follows:

Phase One: Rapidly resumed operations.

> Led a 5-member team to enable critical tasks in 3 days with full

operations in 60 days. Adopted agile methods, serving the dual role of

scrum master and technical SME, to resume operations.

> Designed temporary solution with tents, emergency power generators, and

satellite communications for voice and internet connectivity. To expedite

recovery in emergency circumstances, salvaged, cannibalized, rebuilt and

repurposed equipment as required by the circumstances.

> Managed expedited procurement of all required equipment and supplies from

the USA and the logistics of shipping and clearing customs.

> Spearheaded a successful effort to sublet extra capacity for a lucrative

rate of return to offset the massive losses the company had taken.

> Responded dynamically to ever changing priorities from stakeholders.

Phase Two: Established permanent operations with a $1.3M budget - on-time

and 8% under budget.

> Worked closely with C level executives to identify requirements and

define project charter. Established a formalized project management

approach to plan and execute a modernization initiative.

> Decomposed scope deliverables including network and electrical wiring,

security and access control systems, data center, client computers, and

outfitting office space.

> Used bottom up estimating techniques to establish realistic budget and

schedule baselines.

> Gained senior management trust by employing well-defined metrics that

enabled precise earned value management forecasts.

> Identified, negotiated, and administered contracts for construction and

IT services.

> Monitored the execution of work and controlled iterative change

management as needed while minimizing scope creep.

HBM Partners (Cayman) Ltd. (cont'd)

Phase Three: Mitigated risk and ensured reliable recovery with Disaster

Preparation & Recovery Systems.

> Performed qualitative and quantitative risk management planning to

identify threats to business continuity that required addressing.

> Defined Emergency Recovery procedures for a company with no processes in

place. Created robust preparation procedures for such issues as

assignments and responsibilities, communications, and a controlled

shutdown.

> Enabled a mobile workforce with an offshore, cloud based redundant data

center with real-time data replication.

> Designed and implemented an array of F5 LTM load balancers to maintain

data integrity of data services with six sigma levels of availability.

> Managed development of systems and procedures that were successfully

deployed during another hurricane with a total downtime of only 2 hours.

Phase Four: Supported technical services essential to business success,

business operations, and core business processes.

> As the project was closing, transitioned into managing operations and

expanded IT service and telecom offerings. Analyzed company's growth

patterns to ensure sufficient technology capacity. Evaluated emerging

tools and practices for potential inclusion in technical architecture.

> Managed a team of 5 direct reports with an overall responsibility of 20

resources tasked with executing on-going maintenance, upgrades,

expansion, monitoring and configuration management.

> Served as the liaison between the executive and technical sides of the

business, identifying and extracting requirements from stakeholders and

translating them into a plan with technical feasibility.

> Conducted both technical and physical security risk audits to identify

and mitigate risks, and to develop and execute risk response strategies.

> Reviewed fitness and efficiency of the IT systems of candidate investment

companies and reported my findings and recommendations to senior

management.

> Analyzed and upgraded WAN connectivity to European branch offices to

improve throughput, reliability, and security.

> Prepared, justified and controlled budget for operations, quality control

and system enhancement.

New Horizons Computer Training Center 2001 - 2004

Senior Technical Instructor

Natural mentor and teacher - consistently ranked as one of the top

technical instructors as measured by student evaluations. Taught classes

for IT network, server and security professionals from vendors such as

Microsoft, Cisco, F5 Networks, and COMPTIA. Developed custom curriculum and

courseware for clients with specific requirements. Advised management as to

the availability and feasibility of new training products and mediums with

a view of expanding the company's catalog.

Paramount Computer Center Limited 1998 - 2001

Training Manager/Senior Engineer

Operations Manager and Engineer of last resort for complex, escalated

issues. Designed, implemented, and managed high-end networking and high

availability solutions for large financial institutions. Responsible for

all technical staff. Specialized in security auditing and consulting.

Served in a pre-sales engineer role in presenting complex technical

solutions to clients. Managed and administered all aspects of the company's

technical and training operations. Performed high level technical sales

and maintained relationships with the company's preferred clients. Trained,

mentored and developed technical staff.

Education

Bachelor of Engineering (Electrical), College of Arts, Science and

Technology (1987 Kingston, Jamaica)

Technical Certifications

Project Management Professional (PMP)

Microsoft Certified Systems Engineer + internet (MCSE+i)

Master Novell Certified Engineer (MCNE)

Cisco Certified Network Professional (CCNP)

F5 Systems Engineer (F5SE)

Cisco Certified Design Associate (CCDA)

SCO Advanced Certified Engineer (ACE)

Citrix Certified Administrator (CCA)

COMPTIA Network+ Certified Technician

COMPTIA A+ Certified Technician

Training Certifications

F5 Certified Instructor

Microsoft Certified Trainer (MCT)

Certified Technical Trainer (CTT+)

Technology Skills

Server Microsoft Windows Server 2008/2003/2000 and legacy, Red Hat

Operating Enterprise Linux 6/5/4/3, SCO/FreeBSD/other UNIX variants, VMware

Systems: ESX 5/4, F5 Big-IP 11/10/9/4.

Client Microsoft Windows 8/7/Vista/XP/2000 and legacy, Mac OSX, various

Operating mobile platforms including iOS and Android.

Systems:

Server Microsoft Exchange 2010/2007/2003/2000 and legacy, Microsoft SQL

Applications: Server 2008/2005/2000 and legacy, Microsoft SharePoint 2010/2007,

IIS, Apache, BIND, Blackberry Enterprise Server, Blackberry

Professional Server, VMware Vsphere 5/4.

Telephony: Cisco Unified Communications Manager and handsets, Allworx PBX and

handsets, Audiocodes Gateways, SIP trunking, Analysis of SIP

traffic, POE switches.

Networking: Cisco Routers and Switches running IOS 15/12/11, Edgewater Routers

and Switches, analysis of layer 2-7 protocols of the TCP/IP stack.

Experience with a wide range of WAN connectivity types including

MPLS, T1/3, ATM, Frame Relay, SONET, ISDN PRI/BRI, X.25 and VSAT

satellite networks. IPSEC and SSL VPNs.

Security: Cisco ASA and PIX firewalls, Sonicwall NSA and PRO firewalls, F5

Big-IP ASM 11/10, Intrusion detection and countermeasures, IPSEC

and SSL based VPNs.

High F5 Big-IP LTM 11/10/9/4, F5 Big-IP GTM 11/10/9.

Availability:

Hardware: IBM, Dell and HP Intel based servers, Lenovo and Dell laptops and

desktops, EMC and Iomega SAN arrays.

Infrastructure Kohler and Honda emergency power generators and related equipment,

: Honeywell/Ademco and GE security, fire detection and access

control systems.

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