Project Manager Customer Service

Jason thibault

** *** ******* **** **, swansea ma, 02777

401-***-**** ( ***********@*****.***

Linkedin profile: http://bit.ly/jthibault

objective & PROFILE

Aspiring technician intending to obtain a career at an IT/Computer

Technology firm. Would like to accomplish my goal by contributing my

efforts and gain more experience in the field.

Skills & qualifications

. Language: English

. PC system building including system assembly, setup and

verification

. Working knowledge of Windows XP, Windows Vista, Windows 7 and

Windows 8

. Apple iMac computers: configuring and maintaining wired and

wireless networking, printers, backup, shares, applications and

users

. iPad and Android tablet configuration

. Troubleshooting and repairing hardware and software

. VoIP client hardware and software configuration

. Application software: MS-Office Professional

. Wireless Networking and Security

. Peer to Peer Networking

. Client/Server Networking: Windows 2003/2008/2008R2 Server

. Virtualization with Virtual PC, Hyper-V and VirtualBox

. Linux installation and configuration

. System maintenance, upgrades and peripheral device installation

. System imaging and data backup using Acronis, Ghost and Windows

tools

. Building and testing UTP, coaxial and fiber optic cables

. Installation of 110 patch panels and jacks

Employment

08/07/13 - 10/14/13 Naval War College, Newport RI

Intern, Computer System Analyst 1

. Setup computer hardware for various war games

. Installed network cabling to patch panels, floor boxes, and

network switches

. Performed network connectivity troubleshooting and repairs

. Experienced in troubleshooting node hardware and components

. Knowledge of provisioning multiple computers at once for room

and printer setup

. Hands on experience with 3 classified network configurations

. Created user and group accounts with specific permissions

06/12/12-12/20/12 United Better Homes, Cranston RI

Project Manager

. Called clients to schedule and confirm appointments

. Handled payments from clients accurately and

responsibly

. Responsible for overseeing home remodels/repairs

. Prepared weekly invoices with Excel spreadsheet

. Estimated project times/cost with CAD software

. Generated a weekly progress report with Excel

spreadsheet

. Maintained customer relations before, during, and

after projects

12/10/10-05/20/12 Multi-Band (Direct TV)

Satellite Technician

. Provided excellent customer service

to ensure repeat business

. Installed satellite systems, and

cables

. Upgraded customer's system for up to

date technology

. Troubleshoot problems on satellite dishes by

remounting, replacing, and finding signals from the

satellite

. Replaced and repaired damaged coax

cable with RG 6 cabling and F

connecters

. Installed wireless internet for

customer internet and on demand

connectivity

. Troubleshoot TV's connection to make sure the signal

and box were getting the write data/signal

. Used a Smart phone device to connect Direct TV

packages to the customer's home

. Installed multiple DVR's, HD DVR's, and standard boxes

Education

02/14/2013-Present MTTI Technical Training Institute, Seekonk, MA

Computer Service Technician / Network Installer program

. Intensive, 900 hour, and hands-on

skills training

09/05/2011- 05/2012 Community College of Rhode Island, Lincoln, RI

Marketing/Business Management

. Sales, communication, leadership

development, ethics, and marketing

strategies

08/10/2004-06/2005 U.S Air Force Technical Training, Whichita

Falls, TX

Electrical Systems Course

. 800 hours of hand-on training, high

and low voltage

03/14/2006-05/01/2006 United States Air Force ALS, Knoxville, TN

Airman Leadership School

. Oral communication, leadership development, and time

management, peer development

MILITARY EXPERIENCE

United States Air Force

09/10/2002-10/05/2004 Explosive Ordinance Disposal (EOD),

Virginia

. One year of intensive training

. Used un-manned rovers to retrieve and dispose explosive objects

. Trained and experienced with small electric switches, and wires

United States Air Force

10/10/2004-10/20/2008 Civil Engineering (CES), TX

. 800 hours of Electrical Systems training, high and low voltage

. Trained and experienced in setting up power to a deployed environment

. Entry level experience in setting up low voltage systems in homes and

base buildings

. Intermediate experience in installing transformers and high voltage

systems

10/2008 - Present Rhode Island Air National Guard

Civil Engineering (CES)

. Transferred my knowledge and experience from active

duty Air Force

Deployed experience

11/2003 - 06/2004 Iraq

06/2005 - 12/2005 Iraq

09/2005 - 03/2006 Afghanistan

08/2006 - 02/2007 Afghanistan

05/2007 - 09/2007 Germany

09/2007 - 09/2008 Japan and South Korea

05/2009 - 11/2009 Kuwait

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