Ann Samsel

*** ****** **.

N Andover, MA *****

978-***-****

917-***-**** cell

ab9pkh@r.postjobfree.com

Objective

Seeking a Customer Service position, utilizing my years of experience and skills

Summary of Qualifications

Knowledge of relevant computer applications

Customer focus

Good communication skills, both verbal and written

Assertive

Interpersonal skills

Listening skills

Problem analysis and problem solving

Attention to detail and accuracy

Telemarketing

Data collection and ordering

Adaptability and Initiative

Stress tolerance

Professional Experience

02-06-13: Staffing Now Inc.

Fusion, LLC

64H Concord St

Wilmington, Ma

Administrative/Accounting Assistant

*Accounting tasks

*Creating accounting spreadsheets using Excel

*Mail

*Supply Ordering

*Performing clerical duties as necessary

*Familiar with Compass Accounting Software

2005- 2011 Curriculum Associates, LLC

153 Rangeway Rd

Billerica, MA 01862

Customer Service

*Dealt directly with customers either by phone or electronically

*Processed orders, quotes and sample requests for the West

Coast Sales team

*Responded promptly to customer inquiries

*Handled and resolved customer complaints

*Managed customers’ accounts

*Communicated and coordinated with internal departments

*Worked under general supervision with some instructions

for routine work and detailed instruction for special projects

*Followed up on customer interactions

*Company product Telemarketing

*Team player and equally effective working independenty

*Familiar with Great Plains and Act Software

2003-2005 Kabloom Flower Shop

Boston Rd

Billerica, Ma 01862

Assistant Store Manager

*Key Holder to include opening and closing store

*Floral Designer

*Supervision of employees

*Performed duties to include operating an order processing system

via computer terminal, phone orders, scheduling deliveries and the

purchasing of flowers and supplies

Contact this candidate