Real Estate Customer Service

Location:

Houston, TX

Posted:

August 23, 2013

Contact this candidate

Resume:

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EXPERIENCE:

*/****- */**** ******* Desk Specialist, Senior

Fluor Government Group, Afghanistan, Kabul

Under limited supervision, operated and maintained a Work Control

Service Desk and work order tracking system typically utilized for

facility operation and asset maintenance programs using the IBM Maximo

Operating System. Working with Corrective Maintenance (CM) and

Preventative Maintenance (PM) on structures being applied within

Maximo directly for the military and contractors. Trained a team of

four personnel to work with government groups directly within our

office. Generated 'New Work Projects' directly with heads of U.S.

Military Command within our base for structural projects to be

performed and completed on a timely basis. Worked as a buffer between

contractors and the military process experts on all levels of

construction and purchasing for our FOB (Forward Operating Base) and

surrounding FOB's. Set up 'Roads and Grounds' services and maintenance

with the Maximo system for the four thousand Civilians, Militaries,

and Contractors on various bases. Performed increasingly complex

maintenance and technical work assisting in operating and maintaining

a service work order system to track and assign work orders for

repairing building systems, electrical systems, small machines,

equipment, and grounds common to Operations & Maintenance (O&M)

contract facility sites and structures for the U.S Government and

other governments fighting for our cause. This was accomplished by

working 84 hours a week, seven days a week under "Operation Enduring

Freedom".

3/2002 - 2/2012 REALTOR , e-Certified, e-PRO

Prudential Gary Greene Realtors, Residential Real Estate, Houston, TX

Controlled my own business while providing exceptional services to my

clients in all aspects of Real Estate. Rent, buy or sell property for

clients. Performed duties such as: Study property listings, interview

prospective clients, accompany clients to property site, discuss

conditions of sale, and draw up real estate contracts, coordinate with

mortgage and lending, Title companies, city and state land commissions

and attend closings to make sure all transactions run smoothly.

10/2008 - 11/2010 Bartender

Becks Prime Sportatorium, Restaurant and Bar, Houston, TX

Count bank at end of shift, complete designated cashier reports,

resolve any discrepancies, drop off receipts, and secure bank. Follow

all company and safety and security policies and procedures; report

accidents, injuries, and unsafe work conditions to manager; and

complete safety training and certifications. Develop and maintain

positive working relationships with others, support team to reach

common goals, and listen and respond appropriately to the concerns of

other employees. Perform other reasonable job duties as requested by

Supervisors.

Michael Ciavarella

Page 2

3/2007 - 4/2008 Account Executive / Store Manager

Fastenal, Industrial & Construction Supplies, Houston, TX

Increased productivity and customer focus; which resulted in a 40%

increase in revenue. Increased major client base by 62 new accounts.

Maintained existing accounts, developed new accounts, managed store,

maintained inventory, and encouraged customer goodwill, performed

marketing strategy for the company and handled product launching.

Knowledge of the company's long and short-run goals and objectives,

production process, consumer behavior, and competitors, territory and

quota design, developing sales approach, customer service, order

processing, Administrative ability: planning, organizing,

coordination, motivating, evaluation and control, communication and

leadership ability. Attended several seminars all over the United

Stated to better educate myself about the company.

EDUCATION:

Houston Community College; Continuing Education

2010-2012

Fastenal School of Business; Graduate

2007-2008

Champions School of Real Estate; e-PRO, REALTOR , e-Certified

2002

University of Houston-Downtown; Major- Business, Minor- Marketing

1994-1998

TRAINING/ SKILLS:

*SF85 Government Clearance

*MLM (Multi-Level Marketing) Certified

*IBM Maximo Operating System

*DBI-SALA Training & Consulting

*Fasteners & Industrial Sales Training

*Fastenal School of Business

*Bolts: Types & Applications, Screws, Rivets & Other Fastener Training

*NE Store Operations Training

*SPC (Statistical Process Control) Training

*Proficient in MS Windows, Word, Excel, IBM Maximo