Customer Service High School

Shawn C. Fournier

*** ********** ******, **** #** • Milton, Ontario • L9T4R9 • 647-***-****

**************@*******.***

Work Experience

Second Cup, Burlington, Ontario – Barista May, 2013-

Present

•Ensuring all orders were prepared and financial transactions were exact

•Handled preparation of all specialty drinks to ensure highest quality

La Prep, Scarborough, Ontario - Barista January-

May, 2013

•Handling all food orders and ensuring customer satisfaction

•Handling monetary transactions and making drink orders

Wings Up, Milton, Ontario - Supervisor September

2009-2013

•Ordering and counting store’s weekly stock

•Working on several different orders simultaneously while dealing with complaints

•Handling and finalizing almost all cash and credit card transactions

•Balancing cash trays at beginning and end of each day

Toronto Star, Toronto, Ontario - Marketing Representative September-December,

2011

•Meeting and speaking with contacts about newspaper subscriptions

•Handling monetary transactions made between clients and myself

Milton District High School cafeteria, Milton, Ontario - Kitchen Assistant Winter,

2010

•Assisting in preparing, cooking, and packaging all food that was sold

•Organizing and storing weekly food and drink deliveries

•Stocking all school’s vending machines weekly

Milton D.B.I.A (Downtown Business Improvement Area), Milton, Ontario - Intern Fall,

2010

•Maintaining daily blog for Milton’s downtown website

•Promoting downtown website using many different media sources (newspaper ads, flyers)

Volunteer Experience

University of Toronto Scarborough - R.O.L (Residence Orientation Leader) August-September

2012

• Preparing and assisting new students into residence

•Overseeing and assisting Residence Advisors with their residence and student duties

Research Intern - Joan Middlebrook

2008-Present

•Compiling information and research material for novelist Joan Middlebrook

•Proof-reading first draft material and checking for syntax and grammatical errors

Relay For Life, Milton, Ontario - Participant

June, 2010

•Earning over $1000 for the Canadian Cancer Society

•Organizing and maintaining a team of 10 individuals for event

Rogers Television Network, Scarborough, Ontario – Intern

•Using and utilizing all forms of television equipment and positions (camera, audio, direction)

•Practicing terminology and consistently creating aired television shows for the Roger’s network

Qualifications

• SafeTalk Suicide Alert Training and Assistance

August, 2012

• Robbery Response Action Training

November, 2009

• Training in differentiating counterfeit bills

• WHMIS October,

2008

• Smart Serve

Skills

•Considerable talent with social media and advertisement marketing

•Outstanding written and verbal presentation skills

•Able to get along with co-workers, accept supervision, and criticism

•Proficiency with POS (Point of Sale) software system and skilled with web page design

Education

Alison Training Development, Scarborough

August, 2012

•Customer Service training program

•Fundaments of Economics training program

•Introduction to Venture Capitalism training program

•Fundaments of Human Resources training program

University of Toronto, Scarborough Campus September,2011-

Present

• Bachelor of Journalism specialist program ‘15

• Major in Psychology program towards undergraduate degree

• Maintaining an overall cumulative 3.3 GPA

Milton District High School graduate September, 2007-

June, 2011

•Maintained all university preparation level classes

•Award of Honour for four years straight for scholastic abilities

Interests & Hobbies

•Culinary Arts • Sports • Photography • Learning • Writing•

References available upon request

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