Customer Service Quality Control

T ERRANCE L. HANSHAW

*** **** ******* *****, *******, IL 60187 Phone: 847-***-**** Email:

t ***********@*****.***

CAREER SUMMARY

Extensive experience in purchasing, engineering support and logistics. Strong work ethic,

demonstrated talent and ability in sales, customer service, inventory control and material

planning. Innovative team leader with skills to drive business growth and capitalize on

revenue potential. Quick study with the ability to grasp and put into application new ideas,

concepts, methods and technologies. Dedicated and self-motivated team player. Exceptional

leadership, organizational, oral/written communication, interpersonal, analytical and problem

resolution skills. Thrive in collaborative and independent work environments.

P ROFESSIONAL EXPERIENCE

Benetech, Inc., Aurora, Illinois

2007 to 2011

Purchasing /Expediting/Logistics Coordinator for Coal Containment System

Components

6 Supported design engineering, project management, field construction, logistics for

Material Handling Systems

7 Created and maintained supplier Bill of Materials from engineering drawings and

determined the fabricate or purchase requirements

8 Issued purchase orders for components and fabrications from suppliers quotations

9 Expedited all purchase orders and monitored supplier pricing/delivery performance

10 Supported construction crews by purchasing/renting any tools or equipment

(cranes, forklifts, portable offices and storage containers) required at job site

11 Ensured all logistics requirements were met for shipments by arranging

t ransportation for purchased components and fabricated products

12 Coordinated all shipments for on-time delivery

Protech Plastics, Inc., West Chicago, Illinois

1998 to 2007

Purchasing/Material Planner for Plastics Injection Molding Machines

13 Obtained and Reviewed Quotations, Negotiated Pricing for the procurement of

plastic resins.

14 Analyzed raw material requirements, Procure plastic resin and colorant materials,

packaging and all supplies required by each department.

15 Researched and developed suppliers

16 Maintained Suppler Performance Reports, Material Certifications and Safety Data

Sheets to meet ISO requirements

M & R Printing, Glen Ellyn, Illinois

1996 to 1998

Engineering Support/Bill of Material Writer for Graphic and Textile Printing

Equipment

17 Developed and maintained Bills of Materials for Engineering to support

manufacturing, purchasing and a inventory control MRP System.

18 Prepared part lists and equipment manuals for all Printing Equipment.

19 Supplied customers with technical support to determine proper parts necessary for

repair.

20 Provided customer service for spare part inside sales.

General Fire Extinguisher Corp., Northbrook, Illinois

1992 to 1996

Inventory Control/Production Planner/Product Specification engineer for F ire

Extinguisher Manufacturer

21 Planned and scheduled all production, developed and maintained Master

Production Schedule.

22 Placed orders for materials identified on the MRP System requirement report.

23 Prepared bids for the products, Quality Control and UL testing requirements.

24 Scheduled and implemented special Quality Control and UL testing requirements.

25 Prepared Engineering Change Notices to be implemented in production.

26 Trained personnel on Safety and Transportation of Hazardous Materials.

Northrop Electronics Systems, Rolling Meadows, Illinois

1986 to 1992

Engineering Drafting Coordinator (1991 to 1992), Senior Bill of Materials Writer

(1986 to 1991) for Defense Manufacturing Company

27 Coordinated various developmental stages of manual/CAD generated drawings for

Engineering.

28 Member of Drawing Review Board for sign off approval.

29 Provided Engineering Change Requests and controlled drawing configuration for

h istorical data.

30 Maintained drawing development and released status reports for Project

Management.

31 Developed Bill of Materials from Engineering Design Drawings.

32 Prepared Project Labor Cost Estimates.

EDUCATION

William Rainey Harper College, Palatine, Illinois

Certification Degree, Electronics

ADDITIONAL INFORMATION/QUALIF ICAT IONS

Certificates: Defense Packaging Data System, Geometric Dimensioning and Tolerancing, Basic

Quality Control

Various evening classes: Materials Management, Computer Science, Business, Sales &

Negotiating Seminars

Midwest Industrial Management/Supervisory Psychology

American Society for Quality Control

National Association of Fire Equipment Distributors (NAFED)

ACTIV I T I ES

Twice is Nice Resale Shop, Carol Stream, Illinois, Volunteer

2000 to Present BMW Championships, Cog Hill Golf Club, Lemont, Illinois, Annual Volunteer

American Production and Inventory Control Society (APICS)

Precision Measurements Association, Treasurer, Former Member

REFERENCES

Available upon request

Contact this candidate