Customer Service Manager

Mr. Angelo Collazo

**** ****** **** *****, *********, FL 33578

Phone: 512-***-**** Mobile: 512-***-****

Email: *********@*******.***

OBJECTIVES:

To secure a position as a UNIX/Application Systems Administration with an

established organization utilizing my IT skills, technical knowledge and

experience with IBM p4/p5/p6/p7/i5/HP rp5400 Series (L-Class) and HP 9000

systems in a mission critical environment running AIX 5.3, 6.1, 7, HP-UX

10.20, HP-UX 11.0 and DELL Blade Technology on PowerEdge M1000e Blade

Enclosures running Red Hat Linux 5.4. on VMware ESXi 5.1, IBM PureFlex/FSM

SUMMARY:

. Over 15 years of general computer experience, extensive experience

installing, maintaining and troubleshooting AIX, HPUX and Linux Systems,

office applications, security software, and others. Skilled in computer

hardware and various devices. Familiar with Web Apps, and Windows

systems.

. Possess the enthusiasm for work, strong desire to succeed and commitment

to continuous skill development that help build confidence and high level

motivation to achieve desired results. Very ambitious to help others and

work in the IT field.

OPERATING SYSTEMS AND SOFTWARE:

Skilled in the installation, configuration and administration of AIX,

Redhat Linux, HPUX, IBM PureFlex systems. Familiar with Windows 2008

servers. Some knowledge of FreeBSD, OpenBSD, Veritas netbackup solutions

and others.

Experienced with a broad range of software, utilities and protocols,

including the following:

. Networking - TCP/IP, NFS, Telnet, FTP, DNS, DHCP, NAT, ipconfig, route,

netstat,

xinetd, HTTP, NAS

. Mail - sendmail

. Admin Tools - smit, linuxconf, vmstat, iostat, top, traceroute, ping,

sar, sam, websm,

nmon, hobbit, IBM FastT client, Nagios monitoring tools and LDAP

administration

. Backup/WAN/SAN - tar, cpio, dump, restore, fbackup, veritas netbackup,

mksysb, backsnap,

sysback, HP StorageWorks EVA (Enterprise Virtual Arrays) 8000, IBM

DS4300 san, HP Data

Protector

. Security - SSH, sudo, SOX/SAS70/PCI

. Graphics - Adobe Photoshop, Gif animators, Nmons, Pawz and

. Office - OpenOffice, StarOffice, MS Office, Lotus Notes

. Databases - Rocket U2, MySQL, MS SQL, DB2, Sybase, D3, Oracle,DB2

. DR - IBM hacmp/xd glvm, GeoRM

. Other - hardware and software raid, rcp, lpar,

mpar,odbc, hmc, virtualization, lvm, online jfs, AIX

jfs2, IBM PureFlex FSM customer support

Mr. Angelo Collazo

6846 Breezy Palm Drive, Riverview, FL 33578

Phone: 512-***-**** Mobile: 512-***-****

Email: *********@*******.***

SYSTEMS AND DEVICES:

Very well acquainted with PC Compatibles - assembling, installation,

problem diagnostics and troubleshooting, hard disks, CPUs, motherboards,

expansion cards, printers, monitors, removable drives, hubs, brocade

switches, IBM p4/p5/p6/p7/RS6000/Blades/HP9000 L series and the rp5470

series and DELL Blade Technology on PowerEdge M1000e Blade Enclosure in a

VMware ESXi 4.1 & 5.1

Cluster environment.

PROGRAMMING:

Excellent - Shell scripting (Bourne, Bourne Again, Korn, Bash), Rocket U2,

D3, Pick Basic

Familiar with - Perl, HTML, .ASP

EXPERIENCE:

01/2013 to IBM through CTG (Computer Task Group)

08/2013 Contractor/Premium Customer Service Support and

PureFlex/FSM

Customer Service Support

. Support complex partitions on POWER6 and POWER7 environments.

. Support IBM's enterprise-class Power Systems servers (e.g. 770, 780,

795)

. Support IBM PureFlex System & FSM (Flex System Manager)

. Created and Resolved the software customers tickets on OS environments

such as

Redhat 5.1 Linux, VMware, AIX running on System P, System X (Intel

servers), PureFlex Systems

. Performed Endpoint Monitoring Services (Discovery/Inventory/Event

Management)

. Trouble shoot Networking - TCP/IP, NFS, Telnet, FTP, DNS, DHCP, NAT,

ipconfig, route,

netstat, xinetd, HTTP, SAN, NAS, LDAP

. Customer Service Support for T1, T2 and T3 on Red Hat Linux 4&5

Mr. Angelo Collazo

6846 Breezy Palm Drive, Riverview, FL 33578

Phone: 512-***-**** Mobile: 512-***-****

Email: *********@*******.***

06/2010 to Hillsborough Community College Fulltime/Part Time Employee

11/2012 Sr. Programmer Analyst

. Administer, secure, install new servers and support Red Hat Linux 5.4

created via VMware ESXi

5.1. Manage and support AIX patching/YUM package management,

LVM via HMC SAN with

Multipathing for failover via servers and applications. Manage

and configured the VMware/ESXi

virtual severs with VRanger for backup and replication. Also

manage the Snapshots and Cluster

environments via vSphere Client.

. Perform AIX/Linux Systems Administration, Application (Ellucian Higher

Education

Management ERP) & UniData support, Oracle DBA

. Customer Service Support for T1, T2 and T3 to the Imaging Application,

HPUX,Red Hat Linux,AIX and LDAP/AD configuratiom

. Was part of the DR technical team implementing/testing/supporting from

the Tampa to the Plant city data centers

. Helped support VMware/ESXi virtual severs running Windows 2008/Red Hat

Linux

. Worked with the developers team/pm in implementing a complete SDLC

(System development life-cycle) and CMS (Change Management Systems)

procedure including Development/Testing/QA/UAT and Production

. Supported Apache Tomcat servers running under Red Hat Linux by

creating CRON entries to automate startup/shutdown/backup procedures

. Configure server monitoring via Nagios IT Infrastructure Monitoring

06/2009 to Hillsborough Community College

06/2010 Contractor/UNIX Systems Administrator/UniData/Oracle

DBA/Applications Admin

. Implemented/supported and managed the Enterprise ROC software

scheduler

. Administer, secure, install new servers and support AIX systems

running Oracle databases.

Support IBM p5 series servers configured as VIOS and DLPAR

partitions. Manage the

HP Data Protector Storage Manager. Manage HMC Consoles,

AIX5.3, 6.1, Linux Red Hat 5.4,

HP 8400 11.i, Windows servers 2008 and EMC Navisphere in a large IT

shop. AIX

Administration and patching

. Currently part of a team converting a Windows application running on a

Ctree database to an

Oracle environment under a secured AIX server with SSH, SCP,

network protocol.

. Currently part of the 24/7 on call team supporting the

Higher Education ERP system.

. Build the Oracle Enterprise databases instances via OEM.

Utilize Oracle SQL interface tool for

daily tasks. Perform performance tuning and manage the Oracle

parameters via OEM and

SQLPlus. Also Manage AIX LVM with SAN Multipathing on Power

Hardware.

. Install and configure sendmail

. Automated Application & Oracle backups via Shell Scripting and SQL

Scripts

. Performed SQL Queries for user trouble shooting/reporting

. Installed, configured and supported the Imaging System Application at

T1/T2 & T3 levels

. Perform the function of AIX patching/YUM package management

. Utilize Webmin web-based interface tool for UNIX/Linux Administration

tool for user accounts, Apche, DNS, file sharing and much more

configuration

Mr. Angelo Collazo

6846 Breezy Palm Drive, Riverview, FL 33578

Phone: 512-***-**** Mobile: 512-***-****

Email: *********@*******.***

EXPERIENCE Continued:

04/2008 to Fidelity National Information Services, Inc.

02/2009 AIX Systems Administrator/Team Lead

. Administer, secure, install new servers and support AIX systems

running Oracle databases.

Support IBM p5/Blades series servers configured as

VIOS and DLPAR partitions. Manage

the HP StorageWorks EVA(Enterprise Virtual Arrays 8000k).Manage HMC

Consoles and IBM

Blade using POWER6, AIX 6.1, Oracle Rack and SUN Blade running

Solaris 8. Data Center

consisted of over 1000+ servers in a large IT shop. AIX

administration and patching.

. Manage assigned projects and coordinate and delegate tasks to our team at

St. Pete and also our

team in India in a 24/7 shop. Manage AIX LVM with SAN Multipathing

on Power Hardware.

. Work closely with the PM and determine hardware needs utilizing PAWZ

performance utility.

. Work as part of a team to implement PCI security compliance. Administer

Red Hat 4.x.

. Install and configure sendmail and LDAP/AD configuratiom

. Wrote Shell Scripts to perform server to server data transfers

. Implemented tight security to the AIX/Linux OS for PCI compliance

12/2006 to PMSI, Inc,

04/2008 AIX Systems Administrator

. Administer, secure, install new servers and support AIX systems running

IBM DB2,

Sybase and D3 databases. Support IBM i5, p5 and RS6000 series

servers. Some

configured as LPAR's, VIOS and standalone partitions. Manage the

DS4300 SAN and

HMC consoles. Power VM setup

. Installed and configured sudo and SCP for secured data transfers between

LPAR's

. Developed and customized scripts that resulted in improved systems

monitoring and alerts

. Developed and implemented menu driven utilities to eliminate command line

script

executions via the help desk and utilized UNIX scripting to

automate procedures.

. Implemented CRON jobs to perform D3 DBMS backups and AIX D3 DBMS compress

backups

. Work as part of a team to implement SOX/SAS70 security compliance

. Wrote Shell Scripts to perform automated backups for the D3/DB2 DBMS and

the AIX/Linux OS

. Implemented tight security to the AIX/Linux OS for SSH, sudo, SOX/SAS70

compliance

. Was part of the DR technical team implementing/testing/supporting from

the Tampa to the Plant

City data centers

. Worked with the developers team/pm in implementing a complete SDLC

(System development life-cycle) procedure

. Configure server monitoring via Open Source Hobbit Network Monitoring

. Configure SAMBA & NSF file systems.

Mr. Angelo Collazo

6846 Breezy Palm Drive, Riverview, FL 33578

Phone: 512-***-**** Mobile: 512-***-****

Email: *********@*******.***

WORK

EXPERIENCE CONTINUED:

02/2006 to Silver Line Building Products

12/2006 UNIX Systems Administrator

. Administer, secure, install new servers and support AIX and HPUX systems

running Rocket U2

databases. Installed & Supported MySQL and MS SQL server (Windows

2008). Setup and test

IBM U2/MySQL/MS SQL as portal. Assist in Rocket U2 database

maintenance. Manage

ODBC/EDI. Troubleshoot operating systems, software, hardware and

other issues.

. Set up ODBC environment for Rocket U2 and MySQL/MS SQL stored

procedures that increased

efficiency in database data exchange.

. Developed and customized scripts that resulted in improved systems

monitoring

. Automated synchronization of UNIX servers information via scp

. Developed System Utilization Statistics information reports via UNIX

scripting

. Implemented and documented DR between multiple systems locations via

IBM HACMP/GLVM. Also perform AIX patching & LVM on Power Hardware

. Perform daily administration via smit hacmp and c-spoc

. Configure application monitoring via HACMP to monitor health and

processes

. Implemented RAID technology for systems redundancy.

. Maintain and install the latest patches, microcodes and firmware

. Maintain kernel tuning parameters in respect to CPU resources, paging

size, paging space (swap),

page faults and I/O

. Handled and coordinated the OS upgrade from AIX 5.2/32-bit to AIX 5.3/64-

bit

. Handled and coordinated the hardware upgrade from 32-bit to 64-bit

. Handled and coordinated the Rocket U2 database upgrade from a 32-bit to a

64-bit dbms

. Handle and coordinate all of the VAR's related issues.

. Worked with the developers team/pm in implementing a complete SDLC

(System development life-cycle) procedure

09/2004 to IT Consultant

02/2006 UNIX Systems Administrator

. As a UNIX administrator qualified with more than 10+ years hands on

experience with HP 9000

and IBM p4 series systems in a mission

critical environment. Experienced upgrading HP9000

servers, AIX 5.2/5.3, HP-UX 10.20/11.0. Shell scripting,

performance tuning, principles, practices

and techniques of UNIX systems management; install new servers and

systems design.

. Worked with the developers team/pm in implementing a complete SDLC

(System development life-cycle) procedure

Mr. Angelo Collazo

6846 Breezy Palm Drive, Riverview, FL 33578

Phone: 512-***-**** Mobile: 512-***-****

Email: *********@*******.***

09/1997 to T&S Brass and Bronze Works, Inc.

09/2004 UNIX Systems Administrator

. Administer, secure, install new servers and supported an

HPUX shop running an Rocket U2

database.

. Manage the day-to-day UNIX server for optimal performance.

. Developed and customized scripts that resulted in improved systems

monitoring

. Maintain and install the latest patches, microcode's, firmware &

netbackup management

. Maintain kernel tuning parameters in respect to CPU resources, paging

size, paging space (swap),

page faults and I/O

. Insured system availability for a 24/7 shop

. Implemented, documented and maintained the ISO 2003 IT DR plan

. Handled and coordinated the hardware upgrade from an HP9000 to an rp5470

. Handled and coordinated the OS upgrade from HPUX 10.2 to HPUX 11.0

. Automated HPUX, Application & IBM U2 DBMS backups via Shell Scripting

. Worked with the developers team/pm in implementing a complete SDLC

(System development life-cycle) procedure

. Implemented/Programmed OCR/Bar-Coded forms for scanning detection

. Build and Installed Apache/Tomcat servers running under Linux

. Implemented RAID technology for systems redundancy.

. Web developer using HTML, .ASP, JAVA Beans and back-end DBMS

programming.

. Supported Apache Tomcat middleware servers running under SUSE and Red

Hat Linux

Mr. Angelo Collazo

6846 Breezy Palm Drive, Riverview, FL 33578

Phone: 512-***-**** Mobile: 512-***-****

Email: *********@*******.***

EDUCATION:

Certified Technician

Lindsey Hopkins Educational Center, Miami Florida, MIS

Worked towards an A.S. in Business Data Processing

Miami Dade Community College, Miami Florida

Worked towards an A.S. in Computer Science

Greenville Technical College, Greenville South Carolina

UNIX Systems continuing education

IBM system I Training - Introduction to the HMC OV520

IBM system PureFlex/FSM Appliances

IBM system AIX 7

UNIX Systems continuing education

Hewlett Packard Training Center, Atlanta Georgia

Courses taken included: Fundamentals of the UNIX system, HP-UX

system and network administration, HP-UX system and network

administration II, Hands-on with Logical Volume Manager and

Mirror disk/UX UNIX, performance tools overview (GLANCE) and JFS

Online

Systems continuing education

Online

Courses taken included: VMware ESXi 5.1, Perceptive ImageNow 6.4

End-to-End Document Management

LANGUAGES

English (fluent), Spanish (fluent)

INTERESTS, ACTIVITIES

Sports, Travel, Cinema, Computer Gadgets

Contact this candidate