Steven Nock

ab9pdb@r.postjobfree.com Work: 330-***-**** Cell: 330-***-****

Skills

• • • Able to Prioritize Tasks

Self-Motivated Flexible and Dependable

Based on Critical Nature

• • Exceptional

Prompt Learner

• Great Work Ethic

Troubleshooting Abilities

• Excellent Customer

• Work Well Under • Sociable Team worker

Service Skills

Pressure

• Detail-Oriented

• Prompt Problem

• Skilled Multi-tasker Resolution

Qualifications

•

• Strong Knowledge of • Extensive Knowledge of

Diverse Operating Systems Various Printers and Multi-

Functional Devices

• Experience using Call

• Comprehensive

Logging and Ticketing

Systems to Track Resolution Experience with Networking

and VPN Issues

• Fluent Document Writing

• Strong Relationship

Skills

Builder

• Maintained and

Troubleshot Windows

Domains and Servers

• Proficient in Rebuilding

and Repairing PCs

• Created Form and

Relational Databases

Steven Nock

ab9pdb@r.postjobfree.com Work: 330-***-**** Cell: 330-***-****

Education

ITT Technical Institute, Youngstown, OH

Associates Degree - Computer Networking Systems, September 2005

Experience

Falcon Transport, Youngstown, OH

IT Operations Manager

Still offer Level I and II support system to users who maintain day to day business. Project management with

current projects of implementing firewall, web filtering, and DHCP clients for our offsite facilities (which we used

Watchguard XTM devices). I also created up to date network diagrams for mapping out all the facilities, how they

function, and where everything is located. Currently working on setting up full featured network monitoring

(effectively manage how our bandwidth is being used), and migrating from Exchange 2003 to Exchange 2010 with

redundant backups using DAG implementation in a virtual environment using Hyper V. Working with Barracuda

Web Filter 310 hardware to implement better security and data logging on it (device was currently producing

errors). Implemented client security groups to restrict access to color copying and printing on current copier

systems. Maintain issues and day to day pertaining to SQL Database servers being backed up and stored on SAN’s

to provide redundancy, and then also utilizing Load Balancing to maintain proper traffic flow on Terminal Servers.

July 2009 – December 2012

Ricoh America Corporation, Youngstown, OH

IMS Printer Support Technician

Maintained and fixed critical laser printers and Multi-Functional Devices in a fast-paced hospital environment

(which includes many different HP and Lexmark models). Remotely manage printers using monitoring software.

Utilize my own means of transportation in order to support printers located off site from the main

hospitals. Remotely support issues from home during an on-call rotation. Log status and progress using OPAS

Remedy Software. Provide excellent customer service experience and a rapid response time. Manage inventory

and supply ordering. I also received many awards such as “employee of the month”, “employee of the quarter”,

and various “WOW” cards which are given for excellent customer satisfaction. I also had studied for ITIL

certification and understand the concepts and qualities of it.

Steven Nock

ab9pdb@r.postjobfree.com Work: 330-***-**** Cell: 330-***-****

Falcon Transport\CLI, Youngstown, OH November 2005 - June 2009

IT Support Technician

Offered a Level I and II support system to users who maintained day to day business. Helped maintain the network

by following through with various day to day tasks. Problem solved common network and PC related issues.

Troubleshot issues and created relationships with customers through a support system (phone, email, and onsite

support). Maintained a log of tickets using a variety of ticket systems (for instance Heat Call Logging). Sustained

support through IBM AS/400 mainframe. Maintained and troubleshot server issues (including Websense Filtering

Server, McAfee Antivirus, Microsoft Exchange 2003, and many others). Performed various tasks on Dell and

Lenovo Servers, Desktops, and Laptops (such as reformatting, reimaging, and repairing). Mastered and troubleshot

various proprietary software systems created for the company (for example TMW and Pegasus Transflo systems).

Repaired and reloaded various barcode scan guns, network printers and thermal printers. Created expansive and

elaborate forms, graphs, and other database relational objects using office, VB Script, and SQL. Wrote process

documentation to train new and existing employees through numerous IT related functions.

Olive Garden (Darden Inc.), Youngstown, OH

Alley Coordinator, Production, Busboy, Dishwasher

Worked in a fast paced and changing environment. Maintained a safe and sanitary work environment (including food

safety). Lifted various objects of different sizes and weight. Worked together in a team environment and worked

hard to achieve hospitality for both customers and other employees. Became employee of the month.

References

Director of IT

Falcon Transport

Work: 1-800-***-**** Ext. 205

ab9pdb@r.postjobfree.com

Kristofer Shrum

Intergrated Account Manager

Buisness Ricoh America Corporation

Cell: 330-***-****

Ed Hanhold ab9pdb@r.postjobfree.com

Steven Nock

ab9pdb@r.postjobfree.com Work: 330-***-**** Cell: 330-***-****

Law Enforcement Officer

Kevin Wingard Campbell, OH; Struthers, OH; Humility of Mary Police

Elecitrical Engineering Project Manager Cell: 330-***-****

Valleurec Star

Cell: 724-***-**** Levi Dixie

Friend

Personal Cell: 330-***-****

Larry Hamilton

IT Operations Manager

Falcon Transport

Cell: 330-***-****

Joe Patton

Contact this candidate