Customer Service High School

Natiyani Horne

*** ******** **, *****

Stockbridge, Georgia

Contact Number: 678-***-****

Email: *********@*****.***

Receptionist

•Customer Service Expert

•MS Office “Power User”

•Adept Written/Verbal Communicator

Key Skills

Office Skills:

•Telephone & Front Desk Reception

•Customer Service

•Filing Database & Records Management

•Executive & Administrative Support

•Complaint Handling

•Data Entry (70 WPM)

Computer Skills:

•Word

•Excel

•PowerPoint

•Access

•Outlook

•Windows Vista/XP

Professional Experience

MBK Property Management (Jonesboro, GA)

•Receptionist, 4/2010 to 6/2012

•Excelled, in role requiring, the ability, to handle a variety of

customer service, administrative tasks and resolve customer issues,

with expediency.

•Demonstrated proficiencies in telephone and front-desk

reception within a high-volume environment. Calmed upset/angry

customers researched and rapidly solved problems and rebuilt client

trust to prevent the loss of key accounts.

•Led “cleanup” of company database and files. Restored

organization to personnel, financial and operational records and

accelerated data input, processing and retrieval times.

Consistently praised by management for the quality and timeliness of

reports, attention to detail exemplary customer service delivery and team-

player attitude.

United States Army (Columbia, SC)

•Human Resource Specialist, 7/12 to 11/12

• Basic Combat Training/Job Training

Education

Mundy's Mill High School (Jonesboro, GA)

High School Diploma, 2011

Liberty University (Lynchburg, VA)

Education, Present

References

Available Upon Request.

Contact this candidate