Customer Service Engineer

David Joyner

Exceptional Customer Service (Educational, Retail and Call Center), Leadership

Experience

Los Angeles, CA

********@*****.*** - 302-***-****

My experience truly revolves around Creativity, Customer Service, and Efficiency. I pride myself in being an

excellent team player; while still exceeding personal goals. I enjoy working in fast-paced environments in which

I am forced to think on my feet and be creative while interacting with people. I am interested in Full-time

employment with growth potential.

WORK EXPERIENCE

Assistant Director of Admissions

The Art Institutes of California - Santa Monica, CA - March 2013 to Present

Responsible for recruiting qualified applicants for admission to the school in accordance with state and

federal accreditation policies and regulations. Conduct a high quantity of prospect phone contacts to secure

appointments and interview activity; along with follow-up activity with unresolved interviewees and future class

applicants. Accurately forecast projected new students on a periodic basis for Campus Admissions Head.

Participate in appropriate recruitment and enrollment activities including: open houses, regional presentations,

training sessions, orientation programs, career days, etc. Advise new students on Academic Programs of

study.

Running Gait Analyst

Road Runner Sports - San Diego, CA - April 2012 to November 2012

2012 San Diego Retail Employee of the Year. Fit customers with custom molded insoles and running shoes

by performing in-depth running gait analysis; using Motion Capture software along with 3D pressure scanner.

Lead Fit Expert

Road Runner Sports - Atlanta, GA - July 2011 to April 2012

Built the bond between customer and brand by providing superior service in a

retail setting. Responsible for overseeing retail team in the absence of management.

Performed opening and closing duties of retail location (Including cash handling, and monitoring sales

statistics). Served as a product knowledge resource for customers and retail staff. Also assisted in performing

various In-Store training sessions of retail staff.

Cast Member

CBS - Los Angeles, CA - September 2010 to April 2011

Series “Shedding For The Wedding”. Lost 117 lbs.

NAMM Demonstrator

Arturia - Anaheim, CA - 2011 to January 2011

Performed live demonstrations of Arturia's new production software/hardware.

Also acted as Beta tester/ Hardware Development for Spark (Drum Machine) & Analog Laboratory (Virtual

Instrument). Demonstrations included Full Power Point

Presentation.

Assistant Engineer

Music House Studios - Atlanta, GA - May 2009 to March 2010

Directly assisted Lead Engineer on major recording sessions. Performed various

session duties including gear setup, file management, and acting as Lead Engineer on

B-Room sessions. Also performed daily clerical duties; including invoicing.

Relationship Manager

Barclay Bank - Wilmington, DE - April 2007 to January 2008

Led in productivity of Sales Team that handled high volume of incoming customer account inquiries in

reference to personal and business credit cards. Assist customers with account maintenance via electronic

mail correspondence.

Client Management Associate

UPS-SCS - Newark, DE - November 2006 to April 2007

Assisted wholesale customers with the ordering of diabetic products. Provided excellent customer service to

the customers of Abbott Diabetes Care by Handling day to day shipping issues in correlation with the Abbott

shipping warehouse. Troubleshoot, Managed, and Serviced customer accounts / incoming orders via phone

and email.

EDUCATION

Production Certificate in Music Production

Icon Collective - Los Angeles, CA

2010 to 2010

Associates of Recording Arts

Full Sail University - Winter Park, FL

2009

Bachelor of Sociology

University of Delaware - Newark, DE

2005

SKILLS

Microsoft Office (Excel, Outlook, PowerPoint, Word), Superior Communication Skills (Written and Verbal),

Leadership (Implementation of creative problem resolutions, Employee Sales Training), MAC and PC

Proficient. Goal Oriented and Highly Ethical.

AWARDS

Remix Magazine / Native Instrument Icon Collective Scholarship Winner

January 2010

Full Music Production Scholarship

Phil Tan Scholarship

January 2008

Academic Music Scholarship Recipient

Employee of The Year

October 2012

Road Runner Sports Retail Employee of The Year; San Diego Retail.

Achievement of Excellence

July 2013

Awarded for Excellent Performance. As a result of 100% Start Rate and Quality Student Assistance.

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