Customer Service Sales

Marcus L. Miller

**** ********* ****

Baltimore, MD 21215

Mobile: 443-***-****

Home: (410) 358-

8205

Email: ************@*****.***

OBJECTIVE: To obtain position that utilizes my talents, skills, and

abilities in order to contribute to making the business/organization

successful. I'm a quick learner and willing to be trained on any tasks.

WORK EXPERIENCE: Rainbow

Baltimore, Maryland

Sales Associate/Shoe Coordinator

Feb 2012 - Present

Goodwill Industries of the Chesapeake Baltimore,

Maryland

Sales Associate

August 2011 - Jan 2012

Training: Anne Arundel Community College

Baltimore, Maryland

Sales and Customer Service Certification

November, 2011

. Participated in 12 weeks of nationally certified customer service and

sales training

. Involved in intense leadership development and life instruction

. Took part in 8 weeks on the job training program to reinforce

classroom education and strengthen skill level

. Gain understanding of key concepts to include:

. Getting to know customers and uncovering/meeting

customer needs

. Building customer relationships and going the

extra mile

. Explaining features and benefits

. Building and closing the sales

. Completing sales transactions and follow up

EDUCATION: Catonsville Community College Sept. 2009-May 2010

800 S. Rolling Rd.

Catonsville, Md. 21228

Major: General Studies

Mergenthaler Vocational Technical High School, Baltimore, MD 21218

Graduated in 2009 (Received High School Diploma)

Trade: Drafting

Varsity & Junior Varsity Basketball Team 2007 to 2009

References: Available upon request

Contact this candidate