G reg Browning

770-***-**** mobile

ab9pc6@r.postjobfree.com

http://www.linkedin.com/in/gregbrowning

Executive Summa ry

Seasoned IT professional with achievement filled experience in managerial, operational, solution design, and strategic

a rchitectures. Successful in building broad, enterprise level technical knowledge combined with proven leadership

ability and creative problem solving skills in both strategic and tactical areas. Effective communicator able to

a rticulate complex concepts and ideas to technical or non-technical individuals at any level of an organization.

• Management of large multi-national organizations in diverse market segments

• Technology validation/start-up/restructure/process improvement/outsourcing

• All systems/software engineering lifecycle phases

• Multiple technology domains (telecommunications, web, mainframe, midrange, desktop…)

Areas of Expertise

VISION & STRATEGY TALENT MANAGEMENT CONTINU IOUS PROCESS

I MPROVEMENT

LEADERSHIP I TI L FOUNDATIONS COST REDUCTION PRACTICES

COMMUN ICATIONS S IX SIGMA GREEN BELT OPERATIONS BEST PRACTICES

DATA CENTER MANAGEMENT DISASTER RECOVERY SOLUTION DEVELOPMENT

BUDGET MANAGEMENT RISK ASSESSMENT / MANAGEMENT PROJECT / PROGRAM

M ANAGEMENT

VENDOR MANAGEMENT ARCHITECTURE DEVELOPMENT PROBLEM SOLVING / RESOLUTION

BUSINESS PROCESSES SHARED IT SERVICES

PROFESSIONAL EXPER I E NCE

Business Technology Consulting, L LC 2010-P resent

Di rector, Operations and Solutions P ractice (Co-founder)

M anaging Partner responsible for consulting in the operations, solution design and program management space

assisting customers in the areas of operational best practices, project management and program office functions.

P rovide disaster recovery consulting, assessments and management of security and infrastructure projects.

- Creation of a company vision and strategy.

- Management of a Datacenter project to build a disaster recovery capability along with development of the

d isaster recovery plan for IT functions and infrastructure.

- Development of a disaster recovery plan for major college athletic department.

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- Management consultant of technology evaluation and selection.

- Direction in business problem analysis and operational t ransformation.

- Perform financial management function for the business.

T ravelClick

Director, Technology Operations – 2012

Director responsible for development and leadership of multi-national team of NOC and Application Support

E ngineers responsible for 7x24x365 monitoring and support of 60+ applications.

- Develop and manage a team of NOC Engineers, Application Engineers and Operations Coordinator providing

7x24x365 monitoring and support for customer facing, internal business and operational tool applications.

- Utilize standard assessment approach to identify gaps associated with operational best practices.

- Leverage industry best practices to develop and deploy monitoring notification, escalation and operational

support processes.

- Drive analysis, justification and standardization of monitoring tools and environments.

- Manage communication and reporting to the VP management tier and above.

- Analyze and assess service delivery models in the areas of people, process, and technologies with the goal to

resolve gaps, standardize documentation, standardize system monitoring approaches and satisfy skill set

requirements.

- Drive the standardization of job descriptions, responsibilities and goals for staff members.

B lueWave Computing (Contract), Manager, Project Services - 2011-2012

Manager responsible for leading cross functional teams of Project Managers and Solution Architects responsible for

t ransition and transformation of IT outsourcing services. Manager responsible for management of Program

M anagement Office (PMO).

- Manage team of Project Managers that includes the delivery of individual work streams.

- Facilitate relationships between service delivery, solution development and engineering organizations.

- Manage communication and reporting to the VP management tier.

- Analyze and assess service delivery models in the areas of people, process, and technologies with the goal to

resolve gaps, standardize documentation, standardize system monitoring approaches and satisfy skill set

requirements.

- Utilize standard assessment approach to identify gaps associated with the operational best practices for

customers in the small to medium sized business (SMB) market space.

- Manage many of the larger, more complex projects for clients in the SMB market space. Managed projects

i nclude IT Disaster Recovery (DR) assessment and deployment, migration of customer infrastructure to the cloud

and application development.

- Provide insight and consulting for technical architecture and application foundation that meets the long-term

goals of both the customers and BlueWave in terms of functionality, supportability, extendibility, and scalability.

S iemens

1991-2003, 2004 - 2010

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P rogram Manager (2008-2010)

Led team of project managers responsible for t ransformation of data center IT services from current mode of operation

(CMO) to future mode of operation (FMO) in the service areas of Managed Server, Managed Storage, Remote Managed

Server and Storage, Mail and Blackberry, Active Directory and SharePoint. This was a large project that included the

consolidation of these services for 70,000 North American Siemens employees.

- Managed Datacenter program t ransformation activities for this Globally Aligned Infrastructure project.

- Managed a team of Project Managers that included the delivery of individual work streams.

- Facilitated relationships between service delivery, solution development and engineering organizations.

- Managed $5MM budget associated with delivery of the services.

- Managed all communication and reporting to the VP management t ier.

- Participated actively with global teams to facilitate a consistent approach to delivering data center services.

- Worked with vendors (EMC, VMWare, and Microsoft) to provide expertise and resources for the

i mplementation of specific services.

- Led a team of project managers responsible for Operational Readiness for the t ransformation of Managed

Server offering from current mode of operation (CMO) to future mode of operation (FMO)

- Analyzed and assessed service delivery models in the areas of people, process, and technologies with the goal to

resolve gaps, standardize documentation, standardize system monitoring approaches and satisfy skill set

requirements.

- Utilized standard assessment approach to identify gaps associated with the operational readiness inside the

global operations organization.

- Managed a team of technical writing resources assigned the responsibility of reviewing, modifying or creating

a ll operational documentation for future mode of operation. These efforts include work in the process, procedure

and work level instructions areas.

- Provided insight and consulting for technical architecture and application foundation that meets the long-term

goals of both the customers and SIS in terms of functionality, supportability, extendibility, and scalability.

M anager, Global T ransformation (2007-2008)

Responsible for development and implementation of global IT t ransformation solutions in support of The Coca Cola

Company (TCCC) account.

- Defined, developed, and managed global t ransformation architectures and activities for the TCCC corporate IT

f unction. The projects spanned the service verticals of service desk, desk side, LAN, and back office.

- Analyzed the existing service delivery model in the areas of cost, process, and technologies with the intent to

reduce cost, improve service, and increase SIS margin.

- Managed global contract for the hosting of TCCC SAP quality and development environments.

- Provided design and/or oversight resulting in technical architecture and application foundation to meet the

long-term goals of both the customers and Siemens in terms of functionality, supportability, extendibility, and

scalability.

- Worked closely with customer representatives from the technical realm up through the Chief Technology

Officer.

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- Developed solutions and architectures with appropriate scope and manpower estimate that were aligned with

t he technology strategy and blueprint.

Managing Lead, Solutions and Architectu re (2004-2007)

Managed a team of solution architects responsible for development of IT solutions to support all Siemens Group

accounts and to ensure proposals were delivered on schedule, were aligned with the technology strategy and blueprint,

and contained appropriate scope and manpower estimates.

- Developed team vision and strategy to complement the corporate strategy.

- Lead design and/or oversight resulting in technical architecture and application foundation that met the long-

term goals of both the customers and Siemens in terms of functionality, supportability, extendibility, and

scalability.

- Responsible for the integration and scalability of architecture and deliverables inclusive of systems,

applications, and infrastructure. Helped drive the alignment of Regional Program Office (RPO) solutions with CIO

guidelines and a Shared Services initiative.

- Participated in development of strategy, organizational structure, and standard processes for the Regional

P rogram Office.

- Developed IT solutions in technical domains including networks, data center, security, and applications.

- Provided design and/or oversight resulting in technical architecture and application foundation to meet the

long-term goals of both the customers and SBS in terms of functionality, supportability, extendibility and

scalability.

- Performed status reporting and communication to all customers at the technical level.

P rinciple Architect (2001-2003)

Siemens global enterprise-level position interfacing with operating company CIOs that specialized in the e-business

operations area and responsible for validation and hosting of global e-business architectures.

- Acted as the technical lead of the single sign-on solution for global employee portal solution.

- Shared administrative responsibilities of the proof of concept environment comprised of Microsoft Windows and

Sun Solaris platforms.

- Developed operational models for centralized hosting of e-Business applications.

- Developed an operational framework to assist in future operational model creation.

- Validated the global single sign-on architecture using Entrust’s GetAccess and Siemens DirX products.

M anaged three technical resources.

- Served as the IT infrastructure subject matter expert in the development of distributed architecture approach

for employee portal using SAP Portal v 5.0.

- Served as the IT infrastructure subject matter expert in development of distributed architecture approach for

global web content management using Interwoven TeamSite v 5.01.

- Served as IT Manager for North American lab environment in world-wide assessment of portal suppliers to

determine a global portal framework vendor.

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- Served as data center subject matter expert in development of applications service provider (ASP) approach for

corporate applications.

- Developed detailed request for proposal (RFP) for application hosting services.

Senior System Architect/Consultant (1998-2001)

Key corporate position, interfacing with IT Directors and business unit CIOs, with responsibility for evaluation,

validation, implementation and vendor relationship of new technologies and system architectures.

- Led international team responsible for the development of a global Microsoft Exchange 2000 messaging

a rchitecture.

- Managed a team of eight technical resources from different Siemens groups and Microsoft. (Publication)

- Provided subject matter expertise for multiple company IT consolidation and out-sourcing initiative (APEX).

- Developed enterprise-wide standard voice platform for small, medium, and large site deployments.

- Initiated the rollout of voice switches to 88 sites.

- Developed and implemented an enterprise-wide remote access application serving 4,700 users across 106 sales,

engineering, and manufacturing locations. Reduce related Telco cost by approximately 45%

- Developed broadband-based enterprise VPN architecture for 200 small office and home office environments.

T he result was higher bandwidth at a savings of $400K per year.

- Managed development of an OC-12 SmartRing configuration for Corporate Headquarters and five other

locations supporting voice and data. The result was higher, more reliable bandwidth at equal cost.

- Managed project responsible for the evaluation of Enterprise System Management applications including,

B MC, CA, HP, Microsoft, and Tivoli.

- Developed enterprise DNS architecture and corporate LAN standards.

- Core member of the CIO-sponsored North American Information and Communication Infrastructure Team

responsible for determining Siemens US IT projects.

- Core member of the SE&A Corporate Technology Steering Committee.

Manager, I T Operations (1991-1998)

M anaged infrastructure groups from the regional to the corporate level. Responsible for 10-15 technical resources

responsible for projects and operational support of corporate, manufacturing and engineering network and compute

p latforms with yearly budgets up to $3 MM.

- Developed External Network Interface for secure connectivity to t rusted partners.

- Sat as core member on the Corporate Network Security Board.

- Managed the migration of 67-node wide area network to preferred carrier.

- Planned and implemented the relocation of DEC-based ASK MANMAN system from Atlanta to Johnson City.

- Planned and implemented TCP-IP based layer three switching.

- Managed project to re-invent site help desk.

- Standardized desktop/laptop PC platform.

- Implemented new Ethernet switching LAN for 1000+ users.

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OT H ER EXPER I E NCE

Browning I T Services, L LC, A tlanta, GA

P rogram Manager, I T Security Assessment Remediation, I T M anagement Consultant

Texas I nst ruments, Johnson City, TN

Operations Supervisor, Network Administrator, System Administrator

E D UCAT IO N & CERT I F ICAT IONS

Bachelor of Science, Computer Science, East Tennessee State University, Johnson City, T N, Cum Laude

Associate of Applied Science, Electronic Engineering, T r i-Cities State Technical I nstitute, Blountville,

T N, Honors

Six Sigma Green Belt - 2008

I T I L Foundations - 2007

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