Customer Service Sales

WAQAS NASEEM

**** *** *****'s Dr. Mississauga, ON L5N4P1

647-***-**** *****.********@*****.*** http://waqasnaseem.weebly.com

OBJECTIVE To obtain a position with an established financial services

institution allowing me to contribute my strong Customer Service and

dispute Resolution experience

SUMMARY of QUALIFICATIONS

3+ years experience in debt collection plus an additional 2 years

experience in a front-facing customer service role

Received applause and recognition by management as one of the top

performers within the first month of being employed by exceeding company

expectations

Effectively manages difficult customers and escalated situations

resulting in client satisfaction

Conceptualizes solutions, strong analytical and problem solving skills

Excels in team environments and works well independently

Self-disciplined, self motivated, organized and works efficiently

Proficient in Microsoft Word, Excel, PowerPoint and Access

EDUCATION & TRAINING

Bachelor of Commerce Marketing and Management, Ryerson University

Current

Business Management Certificate, Ryerson University

Aug 2007 - May 2009

Key courses completed Financial Accounting, Management Accounting,

Marketing, Statistics, Business Information Systems, Microeconomics,

Macroeconomics, and Business Law

PROFESSIONAL WORK EXPERIENCE

Metropolitan Credit Adjusters Ltd. Debt Collector

Nov.2012 - Jan. 2013

. Received inbound and placed outbound calls to delinquent customers of

Rogers Communication

. Used AS400 database software to update customer accounts

. Utilized skip tracing software to locate customers with outdated contact

information

Common Collection Agency Inc. Debt Collector

Feb.2012 - Sep. 2012

. Skillfully made recoveries for two company portfolios; Canadian Tire

Financial Services (CTFS) and Citi Cards Canada Inc.

. Updated customer accounts using Techcom Software Solutions and other

collection software

. Selected by management to handle a larger client (Citi Cards Canada)

based on successes with previous portfolio

Gatestone & Co. Inc. Debt Collector Oct.

2011 - Feb. 2012

. Collected Revenue for the CIBC Portfolio and updated customer accounts

WAQAS NASEEM

Credit Bureau of Canada Collections Services Ltd. Debt Collector

Nov 2009 - Oct 2011

. Procured revenue for Telus Mobility and consistently exceeded targets

. Due to success on the Telus portfolio, was given access to all

portfolio's within the business including: RBC financial products, CIBC

financial products, American Express, National Money Mart, Rogers

Wireless, Telus Mobility, Praxair Products Inc, Pitney Bowes, Cash Money

and Cash Store Inc.

. Recognized by management and awarded with Excellence Award; selected from

a team of 28 Debt Collectors

. Used CUBS, Techcom/DRS, and DRN to retrieve and update customer accounts

Global Credit & Collections Debt Collector Jul

2009 - Nov 2009

. Procured revenue for Capital One MasterCard and Visa by negotiating

settlements and partial payment arrangements.

. Used E-Collect to update customer accounts and utilized Accurint for skip

tracing

Tommy Hilfiger Outlet Sales Representative Mar

2008 to Jul 2009

. Provided expert advice to customers on company products and resolved

customer complaints and issues

. Collaborated with sales team to develop strategies to increase sales

. Consistently exceeded all daily assigned sales targets by a minimum of

10%.

Moores: Clothing for Men Sales Associate Jan 2007 to

Jan 2008

. Updated in-store database with inventory information

. Provided customers with information on current styles and trends

. Maintained tuxedo rental records and assisted with outfit selections

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