Customer Service Sales

Ashley Roberts

**** ******* **., *** *****, CA **114 619-***-****

*************@*****.***

Objective

Reliable and punctual Sales Associate who possesses an excellent work ethic

and more than 5 years in retail. Areas of expertise include inventory, cash

management and exceptional customer service.

Selected Skills and Abilities

. Detail-oriented and organized

. Excellent multi-tasker

. Strong communication skills

. Inventory control procedures

. Cash handling accuracy

Education

California State University, Fullerton

2006

. Completed Bachelor's Degree of Arts in Communications

. Emphasis in Public Relations

. Coursework in Business, Communications and Organizational Psychology

Employment Highlights

Lead Sales Associate 2007-2013

Sea World San Diego

. Processed an average of 50 transactions each day in a timely manner.

. Opened and closed the store, which included counting cash drawers and

setting up schedules for the day.

. Collaborated with customer service team members to give exceptional

service throughout the entire shopping and purchasing experience.

. Built customer confidence by actively listening to their concerns and

giving appropriate feedback.

. Completed floor replenishment to guarantee size availability and

promote customer satisfaction.

. Balanced the needs of multiple customers simultaneously in a fast-

paced retail environment.

. Communicated store policy violations to the leadership team in a

timely manner.

. Offered direction and gave constructive feedback to motivate team

members.

. Built and maintained effective relationships with peers and upper

management.

. Unloaded trucks, stocked shelves and carried merchandise out on the

floor for customers.

. Informed customers about all product lines and services offered by the

company.

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