Sales Customer Service
Resume:
Tasha Roberts
*** * ******** ******, **********, PA 19401
ab9pbi@r.postjobfree.com
Performance-focused professional with track record of success in driving
and supporting operations eager to contribute sharp business acumen toward
collaborating with a progressive organization in optimizing results
Profile of Qualifications
> Expertly plan, coordinate and drive operations and projects as well as
schedule and assign staff to maximize use of resources, boost
productivity, control operating expenses, boost profits, and enhance
overall operational performance
> Effective communication, consultation, presentation, and relationship
building skills instrumental to effectively interfacing with customers,
vendors, corporate/senior management, and staff
> Motivating, hands-on leader experienced in interviewing, hiring,
training, evaluating, and supervising staff; equally successful in
management, independent and collaborative teamwork roles
> Sold understanding of general accounting practices and strong background
in accurately and securely managing cash/credit transactions; Certificate
in Accounting/Bookkeeping
> Technology skills include Word, Outlook, Excel, and Internet
Key Areas of Expertise
Operations Management Sales/Business Client/Account Servicing
Marketing/Promotion/Event Development
s Sales/Operational Records/Data Management
Team Building/Leadership Reporting Inventory Control
Scheduling/Resource Policy/Procedure Loss/Risk Management
Allocation Compliance
Project Administration
Professional Synopsis
Aldo, Pottstown, PA; 2012-2013
Assistant Manager
. Actively supported Store Manager in steering full-scope operations to
maximize efficiency and profitability while delivering world-class
service to optimize customer satisfaction
. Applied sharp leadership skills toward ensuring staff compliance with
company policies, practices and procedures in sales, customer service and
overall operations
. Consistently enforced and adhered to loss prevention, security, credit,
and related policies to control financial risk and improve bottom-line
financial performance; included credit cards, check approvals, employee
purchases, deposit logs, and return/exchange practices
. Effectively ticketed and merchandised products to drive sales in
alignment with corporate visual display procedures
Elie Tahari, Pottstown, PA; 2010-2012
Sales Supervisor
. Drove entire store operations from opening through closing, with emphasis
on providing excellent customer service, growing sales and increasing
profits
. Proficiently managed sales tracking, reporting and inventory control as
well as daily/weekly sales and activities reporting
. Expanded market reach and revenue channels through integrated marketing
strategies ranging from events, promotions and promotional e-mail
blasts/letters through strategic merchandising, window displays and
stocking
. Collaboratively recruited, interviewed, hired, and coordinated store
personnel
. Promptly responded to and resolved escalated customer issues to ensure
high satisfaction levels
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Professional Synopsis continued...
Nordstrom, King of Prussia, PA; 2009
Lanc me Specialist
. Built and managed clientele via computerized database, onsite and phone
sales/order processing and outsourcing along with special cosmetic
events; set and achieved aggressive sales goals and managed supporting
sales records
. Actively consulted with clients on skincare products and makeup; included
conducting skincare analyses and recommending optimal products as well as
demonstrating makeup application
Bloomingdale's, King of Prussia, PA; 2007-2009
Lanc me Specialist, 2008-2009
Prescriptives Business Manager, 2007-2008
. Strategically handled scheduling, out-of-stock issues and testers as well
as merchandised and replenished counter and case lines to maintain
optimal levels based on real-time and projected sales trends;
participated in store inventory and RTV processes
. Capitalized on opportunities to build product and technique knowledge by
attending industry seminars
. Provided aisle/onsite demonstrations to generate sales and build
clientele
. Efficiently processed new charge applications and bill payments; operated
register to process all types of payment transactions
Prior Background
Lanc me Beauty Advisor, Bloomingdale's, Willow Grove; 2005-2007
Freelance Makeup Artist, Lanc me, PA; 2005
Lanc me Beauty Advisor, Lord & Taylor, King of Prussia, PA; 2002-2004
Education
Undergrad Studies, Schenectady County Community College; 1996-1997
Certificate, Accounting/Bookkeeping, Washington Irving School for
Continuing Adult Education; 1996
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