Customer Service Sales

REGGIE B. CUACHON

* **** ** • • ******.**********@*****.*** •

Toronto, ON M2k 2B9 647-***-****

QUALIFICATIONS SUMMARY

• Exceptional customer service provider with a creative flare for sales

• Demonstrated ability to show responsibility, dependability, leadership, and reliability

• Capable of multi-tasking in a fast paced environment

• Computer literate

• An organized and dedicated problem solver; able to adapt quickly to new situations

• Works equally well independently or as part of a team

PROFESSIONAL EXPERIENCE

CIBC: (MANPOWER 3 MONTH CONTRACT) – Toronto, Ontario

Technical OLB Support (February 2013-May 2013)

• Navigated and followed the guidelines and procedures of AST, COINS, TelAgent, Smart,

ECIF

• Handling credit card and convenience card information to provide CIBC clients’ current

and previous balance, transaction history, branch and transit information

• Transferred clients to CIBC departments by transitioning calls

• Validated CIBC clients through CIBC guidelines and regulations using AST

• Reset CIBC Online Banking Password

• Overall average talk time was improved and achieved of 4 minutes

• Adherence and Compliance was achieved based on CIBC standards

SP Data – Toronto, Ontario

Customer Service Sales Agent (February 2012- October 2012)

• Inbound and Outbound sales for HVAC insurances

• Direct Energy Campaign: Strong focus on selling the company’s services, relationship

building and customer satisfaction

• One of the top sales performer who consistently exceeds and achieves individual and

team sales target

• Strong verbal skills on objection handling by explaining benefits and values of the services

and products

• Handle customer inquiries, complains, billing questions and payment extension/services

requests

• Make phone calls professionally open and close customer ’s account

• Validate customer ’s account to unsure I am speaking to the account holder

• Selling the company ’s products and services

• Win back customers that already left the company

REGGIE CUACHON

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Professional Experience Continued

Bayview Middle School – Toronto, Ontario

George Brown College Co-op Placement (January 2011– April 2011)

• Behavioral services for students with autism and psychological issues

• Observed and collected data on a target behavior to analyze the recorded data to

determine a behavioral assessment

• Presented a PowerPoint presentation and a written report to visually present an

understanding of the behavioral assessment

EDUCATION

George Brown College – Toronto, Ontario

Behavioral Science in Technology (2011)

• Completed a Junior Therapist qualification.

• Courses Include: Behavioral Assessment, Computer Programming, Interview and Rapport

Building, Lifespan, Psychology, Introduction to Statistics, Communication, and

Psychology in Consumers of Behaviors

Patrick Fogarty Secondary School – Orillia, Ontario

2007

• Completed OSSD

SKILLS

• Exceptional listener and communicator who effectively conveys information verbally and in

writing

• Strong approach in sales and successful at meeting sales target

• Personable profession whose strengths include cultural sensitivity and an ability to build

rapport with a diverse workforce in multicultural settings.

• Innovative problem-solver who can generate workable solutions and reserve complaints

• Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving,

and streamlining complex work process.

Contact this candidate