Customer Service Administrative Assistant

MARIEL NEVILLE

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**** * ****** ***, #****

Mobile: 207-***-****

Las Vegas, NV 89113

Email: *************@*****.***

Education:

Champlain College, Burlington, VT

Bachelor of Science Degree, Social Work, May 2005

Honors: Graduated Summa Cum Laude

Skills and Awards Summary:

-Productive, independent worker, consistently receiving positive & glowing

Performance Reviews

-Earned Customer Service and Outstanding Achievement awards in previous

position

-Proficient in Microsoft Word and Excel and Campusvue Management program

-Very confident at learning new computer programs and systems

Work Experience:

West Coast University, North Hollywood, CA

FINANCIAL AID OFFICER - March 2009-May 2013

. Analyzed and Reviewed Free Application for Federal Student Aid

applications to determine financial aid eligibility for students

. Audited files to ensure compliant practices and that Federal/State

regulations were being followed

. Took a lead role in developing and completing financial aid packages

for continuing students. Required extensive calculation and

reconciliation for issuance of funds and loans through government and

private agencies

. Provided guidance and assistance to students in securing tuition

funding, reviewed their situations and financial aid packages

. Consistently met and exceeded weekly and monthly department goals and

benchmarks. Twice awarded for performance and departmental excellence

University of Southern California, Los Angeles, CA

ADMINISTRATIVE ASSISTANT to Associate Dean/Chair - December 2007-January

2009

. Managed and scheduled Dean's work, responsibilities, events &

appointments

. Planned travel and itineraries for international speaking engagements

and conferences

. Managed daily communication, emails and phone calls with University

staff and leaders of Occupational Therapy field/industry

. Special projects and ad hoc tasks as required

Everglades University, Boca Raton, FL

FINANCIAL AID OFFICER - March 2006-June 2007

. Developed Financial Aid packages for students

. Analyzed financial aid applications to determine financial aid

eligibility

. Counseled students continuously on application process and types of

aid available

. Corresponded with lenders and central processing office to resolve any

issues affecting student's funding eligibility

Mariel Neville

(page 2)

Everglades University, Boca Raton, FL

BOOKSTORE MANAGER/ASSISTANT BURSAR - September 2005-March 2006

. Managed store deposits and balanced daily sales for head bursar

. Oversaw inventory and books/merchandise ordering

. Received and processed tuition payments for students

. Accounts Receivable - reviewed student accounts for billing accuracy

. Improved shipping/packing processes by reducing errors and identifying

unnecessary costs/waste

Hannaford Supermarket, Burlington, VT

FRONT-END SHIFT LEADER/BOOKKEEPER - April 2003-June 2005

. Supervised employees and daily operations in the front-end department

. Scheduled and coordinated employee breaks

. Balanced cashier tills and office cash reserves

South Burlington Recreation Department, South Burlington, VT

CAMP COUNSELOR - June 2004-August 2004

. Designed and implemented group activities

. Supervised and managed campers

Champlain College: Office of Student Accounts, Burlington, VT

STUDENT ACCOUNTS TECHNICIAN - September 2001-May 2003

. Maintained student Master Promissory Notes for Perkins Loan program

. Answered phones and greeted customers

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