Customer Service Sales

RaQuisha S.Simmons

*** **** ***** ****** *****, New York 10453 Apt. 12B

Day: 347-***-**** Evening: 347-***-**** Email: ********.*******@*****.***

Objective

To obtain an entry level position that potentially offers learning and growth benefits

Experience

The Home Depot, New Rochelle, New York

Customer service greeter, April 2013- Present

Provide fast, friendly service by actively engaging customers as they enter the building. Greet,

inquire and qualify every customer; gave general direction to s product and provide customers

with information related to promotional and marketing offerings.

Phone center Associate, May 2013- Present

Answer incoming calls, greeting callers

Providing information, transferring calls and/or taking messages as necessary

Page individuals to inform the staff of telephone calls, using paging and interoffice

communication equipment.

Relay and route written and verbal messages.

Responsible for completing paperwork and maintaining records on weekly schedules, safety

walks, daily recap, delivery labels and markdowns.

We love daycare, Bronx, New York

Assistant coordinator, November 2011 – April 2013

Prepared correspondence, intercepted visitors, arranged, and scheduled meetings

Preformed clerical duties writing letters, billing, running copies and answering phones

Kept records on individual children

Collected information about activities, meals served and medications administered

Instructed children in health and personal habits

Orchestrated daily educational lesson plans

Assist in preparing food for children and serve meals and refreshments to children

Regulated rest periods

H&M, Yonkers, New York

Sales Advisor, April 2010 - November 2011

Performed morning audits

Answered phones courteously and promptly

Handled garments that arrived daily

Followed safety, security and administrative routines

Welcomed and assisted in the training of new colleagues

Ran reports and handles all required transactions and issued the receipts

Stock Associate, April 2010 - November 2011

Stocked and replenished all merchandise to the sales floor

Maintained the stockroom, i.e. back stock, new production, and call-off

Monitored the amount of volume working with the allocation upon the approval of store manager

Unloaded trucks, and receivables, opened and unpacked merchandise

Labeled merchandise with security tags

Replenished store supplies, maintained registers,

Was knowledgeable of ever-changing guidelines and merchandise information

Addressed loss prevention issues that may occur

United States Postal Service, Jamaica, New York

Casual Clerk, October 2009 - February 2010 (Seasonal)

Prepared incoming and outgoing mail

Processed mail on machinery operations

Operated parcel belts

Allocated mail according to mailing regions

Unloaded trucks and receivables

Intercepted collection mail for processing

Operated barcode scanner for customer tracking

Mosholu Montefiore Community Center - Beacon 86, Bronx, New York

Assistant Camp coordinator, July 2007- September 2009

Scheduled activities, meetings and events

Gathered and collated data

Utilized job related equipment

Worked with a diversity of individuals and or groups

Analyzed and created action plans

Established and maintained constructive relationships

Adapted to changing priorities

Our Lady of Mercy Hospital, Bronx, New York

Intern, October 2004-June 2007

Shadowed doctors and nurses on various floors of the hospital

Assisted nurses with clerical duties

Filed, performed data entry, word processing

Conducted research and prepared statistical reports

Handled information requests, and performed clerical functions

Prepared correspondence, intercepted visitors, arranged conference calls, and scheduled meetings

Preformed clerical duties writing letters, billing, running copies and answering phones

Community Service

Our Lady of Mercy Medical Hospital; Marie Curie High School - wellness clinical; Supported

various AIDS aware nesses and breast cancer walks; CPR certified - 2006

Skills Proficient in Microsoft Office 2010. Knowledgeable in MS Office Professional, Adobe

Acrobat and Photoshop, and PC & Mac interfaces

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